On August 13, 2010, I have purchased a white lacquer TV tray for $150.00 + tax at Queen St. in Toronto. When I’ve brought it home it appeared to be defective. However, the exchange is ONLY acceptable at the same location. For me it equals 2.5 hrs. of wasted travel time. In December I’ve noticed that lacquer has cracked in 2 spots, although it has not been used extensively. I was advised that I have to return it to the same store, I can purchase another item, or I can get a store credit, but this merchandise has been discontinued.
I’ve expressed that I no longer wish to acquire any items from this company due to poor quality and I have asked for a refund. However, the manager advised me that a refund is not possible, only a store credit, as per the policy of the company. I’m telling my friends clear and loud to stay away from this store!!!!
- Approximate cost of services:
- $150.00