Bought a Wag Jag for Carpet Kings - 3 rooms and hallway. Woman on telephone was very curt and could not book me in for over 2 months which was past the expiry date - they did extend it but then cancelled the day before. Re-booked, needed to wait another 2 months and then they did not show on the day. Tried to call and they either did not answer the phone or would answer and immediate hang up. Finally got in touch after using my cell phone # (is it becuase they did not recognize it??). Claimed they did not know that their 'contractor' did not show up (not the best way to run a business if you don't even know what work is/is not being done) and again said they did not know whey they would be able to rebook as they currently did not have any customers in the Hamilton area - wanted me to wait until they got more customers to make it worth their drive. Finally they said to 'call wagjag back and get your money back' - that was their solution. I did indeed do that but because the coupon had expired they could not give me my money back, did what they could and gave me a credit (the man at Wagjag was extremely helpful/kind and very apologetic, something I not once recieved from Carpet Kings - he also said that they take customer feedback very seriously so I do encourage anyone else who is having trouble with this company to call and complain). As a result, I would strongly not recommend this company, their service is extremely sub par and I question their ethics
- Approximate cost of services:
- $59.00