Initially the service was great. The owner of the company came by to give us a quote and was professional and on time with responses. When we asked how long the project would take he said it shouldn't take more than a week once he got the supplies in which again shouldn't take more than 3 weeks. We paid half the amount on the 30th of October 2016 and but they didn't start work until the 16th of December 2016. They ordered the wrong vanity in and asked us to find a vanity that would fit after the project had already started. It is now the 22nd of February and the project is still on going. The worst part in all this is the lack of communication. I have to call him to ask if he is sending anyone in to finish the work. The times he picks up he has an attitude on the phone as if he is doing me a favor by doing the jobs and that he is fed up with me. He stopped taking calls from our home phone and we had to start calling him using other numbers so he would pick up. As soon as he realizes its us he starts his routine of excuses like I'm at the dentist and I can't talk or I'm at the hospital and I can't talk right now. The last time I spoke to him his tone of voice was so hurtful that now it's an annoyance to even call him to ask him when he will be sending his crew in. After having written him an email he finally responded but still hasn't finished the project or picked up the vanity and medicine cabinet that has been stored in our third bedroom. The reason we chose to go with Bath Solutions was their professionalism in the beginning of the project. We could have gone with a cheaper workman but chose not to as we didn't expect a company like Bath solutions to be this unprofessional. It seems the very thing we tried to avoid by going with someone who claims to be experienced and professional, is happening none the less. What they are doing is completely unfair and disappointing.
- Approximate cost of services:
- $16,000.00
- Company Response
Hi Aritra. I'm sorry that you weren't happy with the project. You are absolutely correct about the vanity. You required a 19" deep vanity but selected a 22" deep model at the supplier and nobody picked up on it until it was delivered to site. As soon as we discovered the error we immediately sent you pictures of what our supplier had available in the appropriate size but you didn't like the available model so decided to supply your own which we installed for you. As far as communications go, I can understand your frustration but assure you that I never duck calls. The only time I don't answer my phone is when I am in a meeting with a client. The two times you refer to in your review were real; the first time I was in the dentist reception area and was about to go into the examining room and the 2nd time I was in the emergency ward at the hospital with my wife who was having a suspected heart attack. I'm sure at that instance that I was distracted and was probably abrupt with you and for that I apologise, but I think it is important to note that I did answer my phone both times. I know that,from an aesthetic perspective the project turned out well and can only apologise again for any communication issues.