In short, I would never recommend this company to anyone for any project. I can’t go over every complaint because it would be too boring and tedious to read.
In a nutshell, what should have taken 3 weeks took 3 months from start to finish. From the get-go, we received only just enough contact once our deposit cheque was received to make me think he hadn’t completely run away with our money.
The project was to redo a small, simple bathroom, with no layout changes to complicate things. I was assured several times that it would be completed in 3 weeks, just in time for our moving date. That date came and went and we still had nothing but a demo’ed shell with a bit of plumbing roughed in.
So we paid another month of rent and pushed the deadline by another 3 weeks. Tradesmen finally started arriving just 2 days before our second moving date, which made things ridiculously over-crowded and stressful on the actual move-in day.
For 2 weeks we lived in our new house, with our toddler, with a building site for a bathroom. We shared with our basement tenants, which was less than ideal having 4 adults and a child sharing a closet-sized bathroom. Bathing a 2 year old who does NOT enjoy showers is a tricky undertaking.
What I learned from this experience: If a contractor insists on supplying everything, from tiles to fixtures to the vanity, because he says he can be held accountable for the quality, this is just fancy contractor speak for marking everything up so he makes a profit. Because we allowed this arrangement, we waited for almost everything to arrive in his warehouse before the project could begin. And nothing arrived in an even remotely timely fashion. The fact that we waited over 2 months for the tub to arrive seems suspicious to me. I could have gone to Home Depot myself.
Our project manager was almost always unreachable until I demanded daily updates. Even then it wasn’t always easy. The only reason I have a completed bathroom is because of the amazing woman in the office. She gets the one star I am giving this contractor.
- Approximate cost of services:
- $12,000.00