Bath Solutions

Replace bathtub with a 4 piece shower unit. That's what I hired Bath Solutions owner Guy to do. I supplied the new unit and he was to supply the glass doors, shower faucet and the labour to install everything. I asked him how long the job would take and he said one day. After several weeks of waiting we finally got an install date.
Since the work was being done at my 74 year old mother's house I took the day off work so I could be there.
The installers arrived at 9:00am and after opening the shower unit boxes they discovered one of the wall pieces was damaged. My mom called me to tell me the bad news so I headed over there right away and ten minutes later told the installers I would go to Home Depot to pick up another unit immediately and for them to start the demo. They refused to start until I had another unit just in case I couldn't find one. I told them there are 3 Home Depot stores within a 15 minute drive and I would get one for sure but they wouldn't listen. 30 minutes later I called my Mom to tell her I had a complete new unit and to tell the installers to start. When I arrived at 10:30 they were still waiting for me. We unloaded the unit, opened the boxes and found everything was OK. That's when they told me the job needed to be rescheduled. I asked them why and they said they didn't want to work late. I called Guy to complain but he was not able to get the installers (sub contractors) to do the job and said they would reschedule for next week even though it was only 10:30am and they had nowhere else to go. As a result my mother was left with no ensuite bathroom because the toilet and sink had already been removed.
A week later they arrived to do the job. They removed the bathtub and called me to say they would have to build a platform because the drain didn't line up and they couldn't move it with the joist in the way. I asked Guy how they would finish the front of the platform and he told me with a piece of acrylic so I said OK and they continued on. At 3:30pm I went to see how the job was going and was told they were an hour from finishing the job but they had nothing in their truck to trim the wall where the drywall met the shower unit. I told them I could probably do it myself when I replace the baseboards. They asked if I would pay the final balance or my Mom. I told them I would do it but I had to pick up my wife from work. They asked for payment before I left because they wouldn't be there when I got back. I paid them and left. 10 minutes later they packed up and told my Mom on the way out that I would finish the job. When I returned I found they didn't finish the platform nor the top of the shower unit plus what I had said I would finish. When I sent pictures to Guy and complained he just said that I told his installers that I would finish the job. Why would I pay this company almost $4,000 and finish the job myself? Not only did they leave me hanging the first install date but now I have to hire another contractor to finish the job I paid Guy to do.
Absolutely the worst contractor experience I've ever had.
Stay away from Bath Solutions is my recommendation. Guy never even offered to send anyone to make things right.
When I asked him the first day to send a different crew he told me not to tell him how to run his business. I told him I was making a request and not a demand.
See the pictures to make up your own mind. Check out the terrible caulking for an idea of the workmanship. And they left the mudding of the walls for me to sand before painting as well. And they didn't even sweep the garage where they were cutting the metal frame for the shower doors.
I should have hired Home Depot's sub contractors to do the job. At least they would have guaranteed my satisfaction.