United Alarm

Home Automation
Calgary AB T2Y 3M9
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72%

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Reviews by rating (past 12 months)

Reviews for United Alarm

Average customer rating:
7.6 10 (170 reviews)

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Larry from Calgary
Larry from Calgary
7 reviews Calgary, AB
10/10

Home security monitoring

We've had a great experience with United Alarms. The sales lady was patient and took the time to discuss options with me and the installer was really fantastic to deal with. I believe his name is Artur.

What really impressed me was when one of our sensors died on us. A replacement was scheduled for the next day of which Artur showed up and was again; really great to work with. Thanks again United.

Approximate cost of services:
$30.00
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Company Response

Thank you so much for the kind words. United Alarm seeks to meet and exceed all customer needs and expectations, so it is very encouraging to hear that we are accomplishing that goal!

Justin  from Calgary
Justin from Calgary
1 review Calgary, AB
10/10

Home Alarm

We have been with United Alarms for 1.5 years and have found their customer service excellent, their technicians knowledgeable and on time and their products fit our needs. As well, their pricing seems fair with what else is in the market. I would definitely recommend United Alarms to anyone looking.

Approximate cost of services:
$39.99
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Company Response

Thank you so much for your review. United Alarm offers an exciting referral program, give us a call at 403-261-8838 for more information!

Michelle from Calgary
Michelle from Calgary
1 review Calgary, AB
10/10

Alarm

The installation technician was on time and very efficient and knowledgeable. Only had alarm a short time but so far no issues. We've had great service so far. Would recommend to friends and family.

Approximate cost of services:
$200.00
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Company Response

Thank you so much for the kind words! It is clients like you that have allowed United Alarm to win the Consumer's Choice Award for Business Excellence 9 straight years in a row!

Aj from Calgary
Aj from Calgary
1 review Calgary, AB
8/10

Alarm system

Called in for a new system. Prices were fair and agent made it easy to book an install. Prompt service, and installer was on time. would recommend for simple alarm systems anytime.

Approximate cost of services:
$500.00
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Company Response

Thank you so much for taking the time to review our company. If you recommend us to your friends and family, we have a competitive referral program in place. Give us a call for more information!

Lily from Calgary
Lily from Calgary
1 review Calgary, AB
8/10

Alarm system

I didn't receive a returned call the first time but I decided to call again. They were very apologetic and received prompt and efficient service thereafter. Only have had the system for a short time but so far no issues.

Approximate cost of services:
$25.00
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Company Response

Thank you so much for your kind comment! Give us a call at 403-261-8838 for information on our exciting referral program.

Grant  from Calgary
Grant from Calgary
1 review Calgary, AB
0/10

Service is disgusting

This company has no pride in the hardware they sell - fail in 1.5 years, leave customer stranded in middle of holiday time with no security. Refuse to send repair tech same day, demand extra charge of $75 to fix their own broken equipment. Will never use them again.

Approximate cost of services:
$75.00
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Brennan Ford from Calgary
Brennan Ford from Calgary
1 review Calgary, AB
10/10

home alarm

Installer was great and on time. Service has been flawless and customer service as well. My key fob broke after a week and a new one was sent immediately. Would recommend.

Approximate cost of services:
$40.00
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Company Response

Hi Brennan,
Thank you so much for your review. It is customers like you that have kept United Alarm in business for over 20 years! We have an exciting referral program in place - give us a call for more information!

Vicki Brown from Calgary
Vicki Brown from Calgary
1 review Calgary, AB
9/10

Home Alarm System

We were robbed last year so decided to get an alarm system. I did a lot of research and talked to many people about their systems. After settling on getting quotes from 2 other companies, I discovered United Alarm and learned they were the Consumer's Choice winner in Calgary the past number of years. I called them and within a day a sales rep came out and explained everything in language we could understand. There were no hidden costs. We had the system installed within a week and our installer was great. He was fast, efficient and helpful. The first week my husband accidently set the alarm off and even though he called United, they also called back to make sure he was who he said he was. So far, after only a month, we are very pleased with United Alarm and would recommend them to our friends and family.

Approximate cost of services:
$250.00
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Company Response

Hi Vicki,
We are so happy to hear that you are satisfied with the service you have received from United Alarm. Customers like you are our top priority, and we plan to continue delivering the same great service for years to come!

Steven from Calgary
Steven from Calgary
1 review Calgary, AB
10/10

New Alarm Install

United alarm was prompt, courteous and on time when dealing with all facets of their company. From phoning in for a quote to the on-time installation specialist, everything was top notch. Keep up the good work!

Approximate cost of services:
$131.25
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Company Response

Hi Steven,
Thank you so much for taking the time to write a review. We do our best to provide friendly and efficient customer service at all times, so it is encouraging to hear that we are accomplishing that goal! It is customers like you who have kept us in business for over twenty years, and we plan to continue making satisfied customers for many years to come.

Denis from Calgary
Denis from Calgary
1 review Calgary, AB
10/10

Service, product, response

This is my second Home with United Alarm.

From my first phone call to get a quotation sometime ago to the latest response just a few days ago from the monitoring station, all services has been outstanding.

There has been overall consistency and no bad surprises.

There is no hidden fees in the invoicing, the people at the office are very accommodating and the most important the response team is very quick to call you when the alarm goes on.

Since I started using United Alarm I have been very satisfied and would highly recommend them to someone who want to protect their home and family.

Also on a side note you can meet someone live, not just a phone call!

Approximate cost of services:
$100.00
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Company Response

Hi Denis,
Thank you so much for your review! It is customers like you who have made United Alarm the Consumer's Choice winner for Excellence in Customer Service for 9 years in a row! We plan on continuing to find innovative ways to raise the bar in the customer service industry for years to come.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about United Alarm

Introducing Calgary's #1 privately-owned residential and commercial security company! Since 1990, United Alarm has installed over 60, 000 security systems in Calgary, and has a 99% approval rating among our multitudes of customers. This is proven by being named the Consumer’s Choice Award winner 7 straight years in a row! ...
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