Monitoring side great. presale not so much.
Had their system installed three months ago in our brand new home. Monitoring service is great. We got calls within minutes of an alarm (user error).
My only complaints:
1. Commissioning (site visit) was incomplete and not thorough (only a look at the front of the house was done). This phase requires quality time and internal inspection with prospective customer. Despite that $50 was taken from referral gift. This deduction was not disclosed in prior conversations. And more importantly, the visit was useless because photos of the home exterior were emailed previously. No value to us whatsoever.
2. Installer failed to ask about placement of one device, which resulted in extra holes in the wall. Something you’d like to avoid in a new property.
- Approximate cost of services:
- $31.00
- Company Response
I want to apologize to you less the great experience from out referral program. And hope that United Alarm service will provide you with a much better experience in the long run. With our great customer service and monitoring.
Thank you for supporting a local Calgary company.
United Alarm Systems Inc