United Alarm

We chose United because we like to support local business. Their price is on point, not the cheapest and not the most expensive. It is fair for the product and service. Bob (sales) visited our home and was helpful in that he explained system features and did not try the classic "up-sell". No pressure tactics used and we felt we were in control of the decision(s). Installer was quick, tidy, and knowledgeable. Customer service call-in center is not without its challenges, not dissimilar to every other call-in center for every other company. This just comes with the territory. It would be beneficial to work with the same people, but understanding shift work and the nature of a 24 hour call-in, you just simply get different people on your file. We are very pleased with the United/Honeywell system and find it to be adequate protection for our home.