Roll A Way Power Awnings Ltd.

Product is great. Customer service from Joe is terrible. Avoid this company and this person. He does not answer calls or emails. He does not honor his word or quality of his work. Save yourself a whole lot of frustration.

Summer 2018: Motor on awning was not working.
Summer 2019: Motor on awning was still not working.
Summer 2020: Joe repaired the motor and it only worked to open the awning. During the summer the motor and manual opening and closing of the awning did not work.
December 2020 Joe replaced the motor with a cracked motor and wanted to be paid electronically. I told him to come in the spring to test the awning.
July 2021: I hired another company to remove the awning. It was fully extended and it did not close with motor or manually.

From 2018 to 2021 there have been numerous calls and texts to Joe with only broken repair promises and no return communication.
I had someone else call Joe and he responded immediately to the unrecognized phone number. He promised that he would come over within the week to repair the awning. 4 months later Joe arrives without a ladder and with his daughter to assist him.
July 2021: I manually opened the awning because the motor was not working. I could not close the awning because the manual also stopped working.
I called and sent a text to Joe, again to response to date.
I could not leave the awning open because excessive rain will damage the awning and cause costly damage . The awning could collapse and the brackets attached to the house could break away.
Due to Joe's lack of communication and service, I was forced to hire another awning company who immediately came over to remove and discard the awning.
Attached picture is the full extended awning ballooning without the weight of downpour rainfall.

Wanted a power awning for the back deck so everyone wasn't sitting in the sun all the time. Roll-a-Way are the only ones I could find that had a nice plastic end cap and not the frilly hanging fabric on the end like most seem to - didn't care for that look. Visited their location and loved the look of their Ombra series awnings. Bought and installed without issue - their guys recommended the right size by coming out to the house in advance and answering my questions, came on install day on time and got everything done in a timely fashion. Looks great, works great, and couldn't be happier with my decision. Second choice was Rolltec, who have a location in the same area, but their retractable unit was much more bulky looking than Roll-A-Way's.

We just want to say a big thank you to Joe, Stefano, David and Eric for the great job they did installing our beautiful awnings. We have a large south facing deck, that we have had limited enjoyment from because of the strong sun. Now thanks to Roll-a-way, we have been out there for hours at a time enjoying our beautiful outdoor space. The men did a great job on the installation, left our home spotless and were extremely professional.
Thanks to all!!!