"Custom" Kitchen and Bathroom Vanities
The worst experience of my life. They will not provide what is agreed to. After forcing us to pay for 90% of the kitchen even though we identified the cabinets being stained the wrong stain at time of inspection. They will give you every excuse in the book and not take any accountability for any of their errors. They will move electrical and damage drywall during installation, without any communication during installation. You will have to be watching them constantly.
We had ordered vanities as well, and again tried to tell us what was provided was what we order, when clearly the doors were not correct. This we held out for replacement.
The vanity tops installation, totally destroyed our walls and damaged door casing which they never repaired.
They love to blame the customer and prey on people not knowing what to look for. The fact that I did and called them out on it was the biggest fight of my life. I will never give them a reference and will have to live with the fact that they were the worst company to deal with.
We had to basically complete payment, never to deal with them again.
- Approximate cost of services:
- $30,000.00
- Company Response
Hi Mauro, thank you for taking your time to write about your concern. To fix all the "issues", Kitchen Pro had done everything we could for your satisfaction, including going back and forth to do all the after service, providing option to repaint all the door, finish panel and moldings and so forth. After all the service had been finished, now we still have not received the final balance of $1250 with an extra deduction we offered in total. We apologize for the unpleasant experiences but yet considered this as a malicious comment.