Two Small Men With Big Hearts

Cost Estimate: $1000-$1300
Time Estimate 5-7 hours
Final Time recorded 8.75 hours
Final Cost: $2234 (Plus $150 Cash)
Insulting Compensation offers: $468.06 (For negligence, poor performance, and broken items)
Money sent to me: $0

Terrible experience, I do not recommend. I chose Two Small Men with Big Hearts based on reviews and word of mouth. This company was not the cheapest quote, but everything was mostly positive, and I wanted to hire people who cared, worked hard, and were proud of their work. Two Small Men with Big Hearts do not care. They will waste your time, break your things, overcharge you, and then direct you to someone to talk to who ultimately just ignores you.

Items Broken: Antique glass table, cabinet, bed frame/missing bed wheel, wardrobe, massage table, 5 moving bags (48 pictures were sent to the company)

I would highly recommend this company to anyone who is moving. They moved us from our acreage west of Stony Plain. Then took the furniture to our storage unit in Stony Plain. They were all done in 2 hours. The guys were very friendly and professional. No marks on any of the walls. We were very impressed.

Initially, I wrote a great review and feedback for the movers that came and was happy with the service I received, I will leave the original review at the bottom for reference.
We have used 2 Small men to move our duplex to a new bigger house,
The movers tried to move our treadmill as required. They attempted to disassemble the machine (We all know it's impossible to carry a full-size treadmill as is), after messing with the treadmill for a half-hour, they came up and told us that they don't have the tools to take the treadmill apart. Therefore they won't be able to move the treadmill. I was very understanding and told them that I would go back with a friend to bring the treadmill to our new place.

I took a day off from work to go back with my friend to see They have stripped each one of the bolts on the treadmill to the point that it's not possible to take them out and disassemble the treadmill (And this is why they didn't take the treadmill with them). We tried different technics and wor for hours. We sold the house, and the new family asked us to remove the treadmill before taking possession. I lost a treadmill and many hours of work. The issue is far from getting resolved.

This is the response i have received from the manager. As for now, she is refusing to speak to me over the phone and\or come to any understanding.

I'm currently in the process of getting legal advice.

"Hi Ohad,
After speaking with the crew members they have informed us that they did not attempt to disassemble the treadmill. Derek had immediately realized that he did not have large enough tools for the hardware on the treadmill and had informed you of this.
Kindly,
Ali"

My initial review
"Used 2 small men yesterday. 3 not so small men showed up . We used them to pack, Reassemble and then assemble all the furniture and unpack in the new house. All 3 were super professional. Respectful and honestly worked there $&$& off. They were running all day until i forced them to take a break. My dog was obsessed with them and kept following them all day. I could not be happier with the service I have received. Thank you, guys ."

Please note my review is solely based on Edmonton location Two small men with big hearts In Edmonton jan 25 2019
This was an alberta works move.The customer has M.S and a few mental issues so alberta works authorized 9 hrs to pack and move my friend they came to apartment at 930.They said they where only told to pack the kitchen only they where rushing they forgot pictures on wall lots of little things. They decided to take off without letting us know and we still had a few things at the apartments as we mentioned a new place I asked him why he took off one of the guy's "THE BOSS" said there truck was full but at very end of move one of the workers said there was still room so they finished unloading truck and ask to get signed off at 6.5 hrs they did not want to go get the rest of the stuff but eventually BN they did one of the guys had a very foul mouth lots of swearing through the whole move another guy mentioned in the morning that he didn't have his methadone yet and the other guy was bumming cigarettes and didn't clean up any mess they made in hallways and as I was sorting out all my furniture I've noticed two tables are broken legs are broken off one legs are missing off the other so I would not recommend using this company just because someone is on social assistance and have mental issues dose not give anyone they right to treat others badly or break there things .. update April 2 2019 I have just been notified In writing that the movers where so upset with us for asking them to get the rest of our stuff they told The Neighbors at the new residence that the tenant they moved in or drug smokers and violent bad people that destroys our old residence if this is fact or not the Mover should not be telling people things behind the customers back I think that is a big No-No which has caused the neighbors to speak to one each other and to start a whole bunch of vicious rumors about the tenant that two small men with big hearts moved the rumors got so bad that the people have now been evicted out of the condo because to small men with big hearts started a nasty rumor about the people that they moved I would like to small men with big hearts to get in contact with me they know who I am if not I will be contacting a lawyer. May 4 2019 I am just checking on my review the company says they've been trying to get ahold of us try the email that she gave you when she ordered to move if not I give homestars permission to release my email to you to the management two small men with big hearts. Update I have several emails with the email you provide with no response so so I would like to thank you for responding Tammy on this review page and not contacting me personally it says a lot thank you very much I am done with this ......update may 30 I have tried to reach out to Ali several times he did reply to me once said he was busy and he would get back to me that was three weeks ago so the person who reviews these comments please get a hold of me I give permission to homestars to release my email to the person who represents Two small men with big hearts and look forward to hearing from you .Ali dose not seem to care so that says a lot about your company thanks.. Bruno

Yet again have had an excellent experience with this company. I would give more stars if I could! The young men that moved my things were very professional and polite and VERY cautious to not damage anything (which unfortunately is the opposite of some other mover I have had in the past). Booking was easy and the quote matched the final price.

Worst move of my life. Will never use them again. So much of my furniture when unwrapped were damaged. They never even said a word about the damage. Hired by my brother who's judgement I have always questioned. Took a lot of breaks and were extremely slow. A lot of the furniture that were damaged was never protected or wrapped. Will never use them again.

On time. Fantastic. The guys were professionals. They took good care of our office furniture. Friendly and would recommend.

Can't say enough good things about this company. Moving can be stressful, they took the weight off me.
Amy and Barb are lovely ladies to deal with, Tristan and Dan were awesome.
They were so fast, courteous, professional and careful!
Highly recommend!!

Do NOT use this company. They arrived late, and supplied only two movers instead of the promised three. The move took well over the "estimated" time. The movers were obviously casually hired, they had no idea what they were doing and damaged several pieces of furniture by inproper packing on the truck (wood packed against metal with no protection). When we called the manager, we were treated with utter contempt. He had my wife literally in tears, he actually laughed at her over the phone, called her an insulting name for not realizing damage might happen, and told her point blank he could not care less about her furniture, and hung up on her. When I called, the treatment was the same. I was ready to go punch the guy out he was so obnoxious. They also insisted on cash for payment- obviously to skirt taxes.
Avoid at all costs.