Hardwood Giant

I purchased Lifestepp laminate flooring in November and installed it in my family room , dining room and livingroom turned out great no complaints with the product at all and as far as customer service I dealt with Shaik and he took care of all of my concerns we had an issue with using my wifes status card and in returning some unused product all were taken care of proffesionally

Omitted information at front that translated in 50% additional costs. Material have more than 60% defects, installer crew behaved like savage people, caused damages to other floor areas, cut material in the rooms leaving an unbelievable amount of dust and dirt behind and took good left over material.

I have purchased the hardwood flooring from Hardwood Giant Scarborough location and the service was excellent. Later I came back and purchased Laminate flooring. Now my entire house is with beautiful floors. I am so happy with quality of Hardwood Giant and I would certainly recommend the store.

Hardwood Giant's method of doing business is extremely unprofessional and nefarious.
For one, I called in 20 minutes before I could come to the store to check if they had a certain type of hardwood in stock. I had previously purchased white oak gunstock hardwood a few weeks back and I wanted to complete my living room this time around. The sales person tells me they definitely have it IN-STOCK.

When I come in, he then tells me that they actually ran out of stock last week but he has similar models to the one I was looking for. Bait-and-switch? are you kidding me?. I asked him when he would get a restock and he says the producer has actually gone out of business but he assures me the other merchandise in store now is better...

2) After caving in and buying a very close shade, he then tells me shipping is now $150 because of new gas prices and they switch it up every year. Just a reminder, I had just bought wood from HG a few weeks back and I had paid $70 then. Once I tell him this, he argues that I MUST BE MISTAKEN and $150 is the new price.

After calling head office, I finally get the shipping back down to $75.

3) I was promised the wood would be delivered in 2 weeks. It has now been 5 weeks and I have yet to receive the product. I was told when I purchased, they had the stock for sure. Two weeks later, they told me that they were understocked. Four weeks after purchase, the goods were mistakenly shipped to another warehouse. I ask for my money back, they say no, hold on we'll have it at your house this week. THIS WEEK," the driver is sick, all customers are waiting. The product is in the van BUT no driver."

4) Day of "alleged" delivery (today). I had initially ordered 19 boxes (20 square feet/ box). Salesperson calls me a few hours back and says, "It looks like there are actually 22 square feet a box - we'll be sending over 16 boxes."...then immediately hangs up. I call back and tell her she must be joking because that's less wood that I ordered. She replied by saying we can give you a 17th but you will have to pay $30.

After running through the math with her and then yelling at how incompetent they are. She asks me "what's the difference? it's only $30"!. Quickly realizing how stupid that was to say, she then tells me - she'll do me a solid and give me 17 boxes.

PLEASE DO NOT BUY FROM HARDWOOD GIANT! They are the absolute worst! The few dollars of savings here is not worth the amount of stress these guys give you.

**Update** I have got the wood and twos entire boxes have damaged product. Hardwood refuses to reimburse me or provide a replacement.

I have purchased the hardwood from Hardwood Giant Burlington location and service was excellent. I am so happy with quality of Hardwood. I would certainly be the good referral for Hardwood Giant.

Hardwood Giant Company I must say that I am so happy with our new floors that we purchased from your Burlington location,
Thank you for your quick service, it was so nice not to wait for material. Floors look great. I have already referred you to my friends.” Aayan

They did a wonderful installation in my apartment last time, when I did a renovation. It’s been a few years now and the exquisite laminate floors still looks amazing. I am simply overwhelmed with the post installation services. After a year they also provide me a free of cost post installation service. I would surely recommend them to my friends and relatives.

I had an excellent experience with Hardwood Giant at their Brampton location on Torbram and Steeles. I purchased solid oak hardwood flooring at a great price and did so after quite extensive price shopping. Hardwood Giant price for the flooring along was approx 40% cheaper than other retailers in the GTA. They had a promo for free installation so that was a great bonus. The installers were courteous, professional and overall did a great job. After the installation, the head office called to ensure everything went well and to give them any feedback.

I have since referred them to few of my friends and family who had great things to say. Thank you guys for all your help!

worst company to deal with. Every nail or staple shows. They show up and tell me I bought a cheap product and nothing they can or will do. Tried to make a minor resolve and they still fail. Now I want it replaced or full refund, and I know this won't happen. Avoid at all cost