Santos Water Service &Drain

Hey my name is John, I'm leaving this feed back for one of the most Liability, True full, Best communication and explains step to step how things work, very clean, on time, and KEEPS THERE WORD OF BEING A 24HR COMPANY.

My Whole basement was flooded about 7inc high because I had a blockage in my drain and this all was happening around 2:00 in the morning. I called 3 plumbing company's that I found on google that were advertising 24 hours emergency services. I was so frustrated and disappointed that no one picked or return my call and this point I was freaking out and do not know what to do.

So I tried one more time and I found Santos Water Service & Drains website on google and if I can say there website is really amazing, organize, didn't have no Ads anywhere making there website very easy to use and not Confusing and I think that Important to me because I can get really frustrated if I can't find what kind of service they Serve.

So I called Mr.Santos and he didn't pick up and I started getting mad and thinking that there's no company that keeps there word about being 24hrs
About 10 second I received a call back "Hey my name is Silverio did you call me?" I was shocked and surprised, He was very polite about it and I told him yes I did called and Explained my issue that I was having. Mr.Santos responded No problem I will send my son to your house in 45min, and as I got off the phone with Mr.santos thinking there going to take there sweet time because it was at around 2:30 In the morning at this point. About 20 mins later some one knocking on my door and I was really Surprised that was really fast.

Mr.Santos son I believe this how you spell his name and if I get it wrong I do apologize "AMA-DAY-US" was very clean, very polite just like his Father and great communication and if you like me that has no clue what's going on at all Mr.Santos son took longer explaining what happened and steps that I should do next then him doing the actual work. Mr.Santos son was telling me that I was blocked because of tree roots and I need to Install a clean out.

I end up doing this big job with Santos Water Service & Drain and didn't look around because they had my just trust since Mr.santos called me back and his son with excellent customer service. I had a amazing experience with them Very affordable price and I couldn't pay them right away and Mr.Santos was very understandable and allowed me to make Monthly payments.

I would like to say thank you for all your help and re-solving my issues, if you are looking for a plumber like I was to help you I would strongly recommend to give Mr.Santos a call for any issues.

Thank you for your time
John.P

Their service was very good and very reliable. Estimate was right on. Work was done as promised, promptly and with care. I would highly recommend this company to anyone in need of a new water line.

Recently, I had a small sewer back up through the basement drains. I called Santos and they came very quickly. The worker snaked out the clogged pipes in the front lawn. He then used his camera to determine the cause of the problem to be tree roots. He suggested that I call the city to assess the situation further. I would definitely use this company again. In the past I used a big name company that took much longer to come to the house and did not even have a camera with them. Santos charged half the price of the big name company and he had a camera with him to do a thorough inspection of the pipes.

Last summer I had a problem with my basement flooding because of a clogged floor drain. I called Santos and they cleared the drain free of charge. Over Christmas the clogged drain returned with a vengeance and began backing up each time we showered or ran a load of laundry - flooding the drain areas with raw sewage.
Since Santos was so helpful the first time, I called them again. After plunging the drains and scoping with a camera they discovered a major blockage in the trap at the bottom of the "mushroom" vent outside. The next morning they had a crew at my house replacing the vent and trap with a city-approved clean out. Problem solved.
Santos was fast, friendly, and extremely courteous. I hope I'll never have sewer problems again but if I do I won't hesitate to call Santos. They were outstanding!

Santos came quickly to assess my drain problem.He quickly assessed my problem and found that the problem was on the city side.He did not charge me for the service call.

We had a leak and a plugged drain. We called in the morning and they were able to come in within the hour with an estimate of work to be done. They came with 2 people and were very aware of keeping our place clean. The job took more effort than they estimated but they kept their word and original quote. A quick inspection and a camera was needed to find out what the problem were. We are very pleased with their work and have no hesitation of calling them for future work.

Santos came in the day after I called with a quote and completed the work within a couple of days. They worked very hard and efficiently to replace my water service. I was particularly impressed with how well they cleaned up - even replanting grass to cover the spot where they had to dig. I was very pleased with the results and also with their professionalism and reliability. I would highly recommend them. I am only sorry I did not do it years ago.

I’d like to thank you Santos Water Service for excellent job and amazing price for their service. I have small business Day Care and we had a serious issue with toilet being plug. I’ve called Santos Water Service and was really surprised for service that company provided. It was fast (1hour after my call), clean and professional. It cost me $120.00 compare to other companies that asked for $350.00. Also Santos Water Service did camera inspection for FREE and showed us what other problems we could have. I recommend Santos Water Service to all my friends and all who looking for excellent work and reasonable prices.

Thanks
Dina