John from Old Toronto

Hey my name is John, I'm leaving this feed back for one of the most Liability, True full, Best communication and explains step to step how things work, very clean, on time, and KEEPS THERE WORD OF BEING A 24HR COMPANY. My Whole basement was flooded about 7inc high because I had a blockage in my drain and this all was happening around 2:00 in the morning. I called 3 plumbing company's that I found on google that were advertising 24 hours emergency services. I was so frustrated and disappointed that no one picked or return my call and this point I was freaking out and do not know what to do. So I tried one more time and I found Santos Water Service & Drains website on google and if I can say there website is really amazing, organize, didn't have no Ads anywhere making there website very easy to use and not Confusing and I think that Important to me because I can get really frustrated if I can't find what kind of service they Serve. So I called Mr.Santos and he didn't pick up and I started getting mad and thinking that there's no company that keeps there word about being 24hrs About 10 second I received a call back "Hey my name is Silverio did you call me?" I was shocked and surprised, He was very polite about it and I told him yes I did called and Explained my issue that I was having. Mr.Santos responded No problem I will send my son to your house in 45min, and as I got off the phone with Mr.santos thinking there going to take there sweet time because it was at around 2:30 In the morning at this point. About 20 mins later some one knocking on my door and I was really Surprised that was really fast. Mr.Santos son I believe this how you spell his name and if I get it wrong I do apologize "AMA-DAY-US" was very clean, very polite just like his Father and great communication and if you like me that has no clue what's going on at all Mr.Santos son took longer explaining what happened and steps that I should do next then him doing the actual work. Mr.Santos son was telling me that I was blocked because of tree roots and I need to Install a clean out. I end up doing this big job with Santos Water Service & Drain and didn't look around because they had my just trust since Mr.santos called me back and his son with excellent customer service. I had a amazing experience with them Very affordable price and I couldn't pay them right away and Mr.Santos was very understandable and allowed me to make Monthly payments. I would like to say thank you for all your help and re-solving my issues, if you are looking for a plumber like I was to help you I would strongly recommend to give Mr.Santos a call for any issues. Thank you for your time John.P