End of The Roll - Pickering

NEVER have these people install floors - floor did not match up with current floor & when we tried to talk to the installer he just SCREAMED at us. The store would not help in any way. My 82yr old mother's kind demeaner was taken advantage of. Do it yourself - you would do a better job than this!!!

End of the Roll Pickering was recommended to me by a friend.The manager came over with samples,measured and emailed me a quote.
The installers were very good and honest.They cleaned up well. The whole experiment was great. As my friend recommended them i would recommend them to my family and friends.

I am writing to express our thanks regarding the recent replacement of the hardwood floor in our home.Your integrity,honesty and excellence to ensure our complete satisfaction is greatly appreciated.The entire process from the selection of wood to the installation showed your knowledge,specialized skill and intimate familiarity with the different variety of hardwood. We are pleased with the quality of hardwood floor and are very happy that we chose End of the Roll to do the project.We have no hesitation in recommending End of the Roll Pickering to any friends and neighbours.

While their prices seem good at first, you'll quickly realize where the cost savings comes from, lack of customer service and complete disregard for customer satisfaction. We purchased a good quantity of laminate flooring for our basement. While our estimate for the floor was within reason, we fell short on some threshold pieces. Within the month we tried ordering more of the same only to find out their manufacturer changes the colour with every run they do and to find an exact match would be impossible. Instead of working with me to try and come up with a solution, they simply said there was nothing they could do. Buyer beware I suppose.

I didn't much like this process at End of the Roll. I wanted a piece of patterned berber carpet cut and bound with a wide fabric tape for about 9x10 (I had specific measurements). A big box store told me they didn't do this service, and I checked one more who said the same. I went to End of the Roll who did this and picked a carpet based on durability, style and colour - and the tape colour I wanted. Turns out that this carpet is anything but discount (they are supposed to be a discount place) and the cost was way higher per foot than the big box guys. I went ahead and had to buy the standard roll size for the length I wanted, it needed to be shipped from the US (I opted to have it added to another shipment so I would wait a bit longer but I would save money), then it needed to go to be cut and bound locally. I had to follow up multiple times to find when it was coming. When it did come, the binders went out of business and the company wanted me to get the cheap synthetic binding - I said no and they had to source a new binder (they honoured my original quote for the binding cost). Then I had to go and choose a new binding colour. One day I was there, the people couldn't find my purchase order to tell me what was happening. Then there was the visit to pick up my carpet. My carpet is beautiful and the highest level of stain repellent ... the binding and shades are spot on.

I had to follow up a great deal (phone/ e-mail/ in person) to get this order completed and it still took ages (3+ months). The owner/manager has integrity, but the whole process was a hassle. The cost for this little project escalated to more than I wanted to spend - and the time/effort was high for such a little thing. Also - look I don't want to be petty - but there really was an awful BO smell in the place that made it very hard to shop there.