I purchased a deal from one of the daily deal sites to have this company mow my lawn, clean up the clippings, fertilize and then do a core aeration. The deal was advertised as $150 value for only $59.00.
Prior to providing a review, I would like to disclose the fact that my yard was in terrible condition. One side of my yard is a dandelion farm, while the other is a moss pit. Further, I did have some lawn loungers out on the lawn & did not move them prior to the guys showing up to mow the lawn.
My experience started when I bought the deal voucher and it came with instructions to call the company to schedule the service. I called three times in one week, leaving a detailed voice message each time. A representative from the company did not return any of these calls. The following week, I called for the fourth time & left a message, to have the message returned within a few hours. They stated they were over-run with the many calls they had received as a result of the deal & couldn't keep up. I didn't care for the explanation, as the company should have time to return calls & at least schedule the appointments, rather than not returning phone calls.
While frustrated with the process of making the appointment, I decided to go ahead & make the appointment. I advised them of the state of my yard & asked them to power rake the lawn first, then do the service. I asked how much the power rake service would be, and they said it would be 2 - 3 hours & that they charged $45 per hour. They told me that the person who comes to my house would let me know ahead of time what estimated time would be, then I could either approve it or not. I told them I wanted it done regardless, but that I would like a ball park figure of whether it would be 2 or 3 hours.
Appointment day comes up & they called while I was at work. The person stated they didn't have my address written down correctly & wanted me to confirm it. I did, and then asked if I need to be home to okay the quote for the power raking, or if they could just call me to let me know if they thought it would be 2 or 3 hours. The person said they would not be power raking that day, but that he would leave a quote on my front door & he could return the next week to do it.
After the call, I went home within about an hour & the person had already been there & left. The lawn was obviously aerated, but the mowing was done quickly & poorly. Garbage cans near my walk way were not moved & the grass around it was left uncut. At least half a dozen small patches (about one square foot each) of uncut grass could be found around the lawn. There was no evidence of fertilizer used, as specified in the deal voucher, and last but not least, there was no quote left behind for the power raking.
My yard is not in great condition, but I purchased this voucher & wanted the power raking done to get started on making my lawn look beautiful. With the many attempts to get in touch with the company, the fact that they didn't schedule the power raking in advance & failed to leave a quote, as well as the poor job they did on mowing the lawn, I was very disappointed in the service. I don't believe the service they provided was worth the $59 I paid, let alone the $150 they state they usually charge for it. Based on my experience with them, I would not use them again, nor would I recommend them to anyone I know.
- Approximate cost of services:
- $59.00