Rooter Man GTA

I had made submission to another company, but Rooter Man GTA was the first to respond so I took it! Same day service appreciated. No problem booking an appointment either: the speech-impaired (those who, like me, don't use a telephone) take note.

Alex had to come twice. Once he fixed it on the first go, my sink was no longer blocked. He noticed a slight leak, which is why he came back the second time. He unstopped the toilet (which had a blockage on his second visit. too.) He took the time to explain to this speech-impaired woman - made sure I understood - what he had done.

I would recommend Rooter Man GTA.

Jay quickly found the problem, explained everything thoroughly, and fixed it for a reasonable price. He was also careful to clean the area when he finished.

After getting a quote from a different company for 5x the price, it was refreshing to get a no-nonsense repair. The sink is working good as new now. Thanks Jay!

Service was professional and timely. Alex was knowledgeable and helpful. He came on time and brought the right part for the job. We called the service line and we had a plumber within 2 hours of the call

Excellent service. Alex was. Verry professional and knowledgeable. He didn’t have the part to be replaced so he will have to come back and install the part. It was a really pleasure dealing with him. Not able to provide a quote until part is recieved.

Thanks Alex
Rose R

I couldn’t be any more disappointed in my experience with Rooterman. I feel taken advantage of and wonder how many other people have been vulnerable to their scheming tactics to manipulate a minor problem into a major expensive issue to increase sales. I called Rooterman on January 30th to address a backed up main drain. The following is what occurred:

- The plumber began snaking the drain from my cleanout. Everything was going fine until the snake got stuck.
- Brian, the rep said it was definitely a broken clay pipe because the snake got stuck and it wouldn't get stuck on anything else. He said there was no way to get it out other than excavation at which point the broken clay pipe needs to be replaced. This was an additional $6500.
- He proceeded to say that we have to do a camera inspection as well to locate the broken clay pipe. (This is another $500)
- He said emergency permits had to be gathered right away so the work could be proceeded with the next day which turns out is just 'call before you dig'.
- He also said all the clay pipes from my house to the problem area should be replaced (turns out they're pvc which he should've seen if he used the camera)
- I authorized the camera inspection which I found out later wasn’t necessary.
- I told Brian I had to think about the additional $6500 because it was a lot of money for a spur of the moment repair.
- The next day Brian called to follow up and see if I wanted to get the work done. I said in all honesty I needed to get another price as a reference point; that I wasn't just going to agree to the price.
- At that point Brian said he wanted to check something out and maybe try again to get the snake out.
- It's an absolute joke that he was able to get the snake out in 5 minutes when he realized the job might not be given to Rooterman.
- In addition when he pulled out the snake a tiny bit of soil and thin root came out that I could probably cut with scissors. The camera was never needed in the first place as the snake wasn't stuck.
- I'm amazed that what I was shown to be a heavy-duty snake got caught on what looked like a ball of hair.
- During this time, my neighbour and I also got a hold of the previous owner of my neighbours house. Turns out he has a cleanout on his front lawn buried in snow.
- We called the city to now inspect from there.
- Turns out the area that the rooterman plumber said was the problem area is actually on the city side. Brian from rooterman assured me that it was private property because it was behind the city water shut off. Doesn't he know that it's not actually the line.
- Turns out there is no crushed or broken pipes and the could confirm that in the camera. The rooterman also used a camera. I don’t know why he couldn’t see that.
- I told the city workers what the plumbers snake got stuck on and they just laughed. They got through it in 30 minutes
- I got very lucky that I was able to get another opinion to figure this out. Most people wouldn't be able to wait in an emergency situation and the sequence of events wouldn't allow them.
- To top it all off Brian from rooterman dented and ripped my drywall and left sewage splatters on the wall which I cleaned up twice. I had to clean a second time when he came to remove the stuck snake
- The most frustrating thing was then when I called and emailed the management about this they just said 'protocol was followed'. I don’t even think they read my email.

As I'm writing this, I'm getting more angry at how unethical this pressure treatment is in emergency situations. I'm actually disgusted with this company.

Clogged drain, promptly cleared. Tub left clean and ready to use.
Issues with shaky toilet. Technician had to repair floor connection. Left area clean. Tested toilet.
Technician very polite, Great work done.

Alex came over immediately and replaced the toilet. There was an issue with the installation of my toilet previously and they fixed all issues. He explained everything and did an incredible job! I would absolutely recommend using Alex and Rooter Man!

Thank you Brian and Mike. Great service and open dialogue, from start to finish (Assessment, risks, work effort, duration, providing insight and transparency, cleanup). Would not hesitate to call again should the need arise. Thank you once more Keisha and Bud Kovacs

Mike was very professional when they came in to assess the work. The work is being scheduled promptly as we are waiting for the part to come in.

Would give them a repeat business.

I've been with Rotterman plumbing for over two years now and every single time I call them, it has been incredible. They're always on time and super fast to arrive, resolved matter with extreme cleanliness, and what I love the most, their team is so friendly and kind, what an amazing company. You truly get what you paid for, and I won't be looking elsewhere for plumbing service.