Rooter Man GTA

While vacationing in Mexico I had a kitchen flood which my neighbour discovered when checking on our home. Rooterman was able to explain the issue clearly to me and even sent me before and after pictures. They told me I could make payment upon my return however with the online payment option it was so easy to pay right away. Their processionalism was A . Thank you Rooterman for allowing me to enjoy the rest of my vacation stress free.

Short Story: The plumber that they sent could not even read the water meter properly. Was not able to pin point the problem, and did not even go around the house to do the basic investigation. They charged us $111 for his service, told us they will give us a Refund, but Never did.
Be aware of this company.

Full story: I called Rooter.Man bc we had this sound of water running behind the wall for a week, without having any leakage. We checked all the toilets and all the taps, all were closed.
After two weeks, we called Root.Man - now we also had a wet basement.
The service guy checked the water meter and suggested that I had to call the City , Water department since he said "the meter does not show any water running. this water is coming from outside of your house, it is from the street." He also gave us a quote to repair the foundation wall. The quote was for $7,800. He did not even bothered to go and check around the building.
So, we called the City of Richmond Hill, and told them as per our plumber, there must be water leakage from the street into our house. The gentleman who came, first investigated all around the house, including the back yard, And guess what? The tap behind the basement wall, was all open. Fully running water. Running water had made a pool behind the wall. Of course he charged us nothing.
I contacted Rooter.Man and explained what happened. I told them that the person they sent, did not do any basic "investigation", was not able to pin point the problem, and even worse, was not able to read the water meter properly. They said they are sorry and they will issue us a refund as soon as their managers are back from vacation.
No refund, no apology yet. Nothing. We just throw away One hundred eleven dollars.

Our toilet wasn’t draining well. Jay was polite and efficient. He snaked the toilet, unblocked it, and tested it thoroughly. Recommended a new one due to its age. The price was okay and we were satisfied with the fix.

We had a major drain repair that required excavation in certain areas of my home, as well as parts of the exterior. As someone who has gone through renovations in the past, I must say that the crew at Rooter-Man were AMAZING! The crew was focused and worked-hard to finish in a timely-manner. Each day, they cleaned up the work area and left their tools etc. in a tidy manner.

They played no music, put their phones away, and zoned out in the job! At the end, they left my property spotless. I cannot give enough praise to rooter-man. I am so beyond satisfied with their workmanship. I felt safe leaving my home with the crew inside doing their work. My wife is equally as satisfied - absolutely no complaints!

Impressed with how the work was done. The workers where informative kept me up-to-date on the process all areas worked on were left clean during and after the job was done as seen in the pictures Very professional I definitely recommend rooterman for any Plumbing or escalation job.

Installed a shower cartridge but damaged the cover and handle upon reinstallation. Returned to fix it at no cost the day after issue was raised. Still not impressed with the damage and cost for the work.

The second time we have had Anthony do work for us. The best knowledge, service quality and absolute professionalism. Beyond 10 out of 10. I would highly recommend both the company and Anthony.

Leak in basement turned out to be a cracked kitchen pipe. Rooter Man showed up within an hour after my initial call. Jay was very helpful, professional and quickly found the problem and after explaining costs etc he fixed it and within 3 hours of my call the leak was fixed! Thank you so much for your prompt and professional service.

The technician was professional,thorough and very polite and did a great clean up job.

I was assured on the phone that I would be dealt with promptly and I was. Alex called me when he was done his previous job and told me his aproximate arrival time. He was punctual, clear in his findings and very helpful. I would highly recommend them. Excellent service.