Rooter Man GTA

Short Story: The plumber that they sent could not even read the water meter properly. Was not able to pin point the problem, and did not even go around the house to do the basic investigation. They charged us $111 for his service, told us they will give us a Refund, but Never did.
Be aware of this company.

Full story: I called Rooter.Man bc we had this sound of water running behind the wall for a week, without having any leakage. We checked all the toilets and all the taps, all were closed.
After two weeks, we called Root.Man - now we also had a wet basement.
The service guy checked the water meter and suggested that I had to call the City , Water department since he said "the meter does not show any water running. this water is coming from outside of your house, it is from the street." He also gave us a quote to repair the foundation wall. The quote was for $7,800. He did not even bothered to go and check around the building.
So, we called the City of Richmond Hill, and told them as per our plumber, there must be water leakage from the street into our house. The gentleman who came, first investigated all around the house, including the back yard, And guess what? The tap behind the basement wall, was all open. Fully running water. Running water had made a pool behind the wall. Of course he charged us nothing.
I contacted Rooter.Man and explained what happened. I told them that the person they sent, did not do any basic "investigation", was not able to pin point the problem, and even worse, was not able to read the water meter properly. They said they are sorry and they will issue us a refund as soon as their managers are back from vacation.
No refund, no apology yet. Nothing. We just throw away One hundred eleven dollars.