I had my sewer replaced due to tree roots breaking the old one. Quote started out just under 6,000, jumped to just under 10,000 part way through. Sewer was replaced, back flow preventer added and water line updated. The guy never followed through on the correct information that entitles me to a few thousand dollars in rebates, hence I never got them. This spring my basement flooded due to water leaking in through the access panel they installed for the backflow valve. Water that has never come into our house due to weeping tiles around the outside now comes in. I suspect that they never connected them back up to the drain? The franchise has lost their license and head office claims no responsibility. The 25 year warranty on the work they did is not worth the paper it is written on. They tell me it is my responsibility to track down the old franchises insurance company to try and settle my problems. Great work guys, I'll never recommend your company to anyone. I'm also going to lodge a complaint with the better business bureau.
- Approximate cost of services:
- $10,000.00
- Company Response
As of December, Rooter-Man GTA is proudly under new ownership and management. We regret that you had a negative experience and have already started working hard to rebuild this great brand in the GTA. If you are open to giving us a chance, I’m sure we can change your perception of Rooter-Man GTA. Thanks for taking the time to provide such valuable feedback and we hope to serve you in the future.