We woke up in the morning, my daughter came running upstairs to tell me we had water in the basement. With all the snow melting, water had started to seep into our basement in one of corners.
I got on google and called 2 local companies. The first couldn't come out for a few days, they told me they had lots of other people with similar problems.
The 2nd company sent someone out: not too impressed. Everything seemed rushed, lots of technical terms were used that we really didn't understand, and they said they couldn't identify the source of the water. Told me they would have to di around the basement (at a cost) and then let us know what was wrong and how much it would. When you have a situation like this, a little bit of panic mode sets is, I got a feeling that these guys know that and seemed to "push us" to hurry up and make a decision. This expensive work that needs to be done, you have no choice, but we did not feel comfortable.
My wife's friend in Oakville had some sewer issues a few weeks ago, and I remember her saying they were very pleased with the work they had done. We called her and she told us to call Steve Brodar at Rooterman.
I got a hold of Steve, he was at our home within 2 hours. He was very diligent, spent a fair bit of time in the basement an found the problem . He explained to us in plain language what was going on, and EXACTLY what needed to be done.
What I appreciated the most was that he made sure we knew exactly what was going on in our basement, and walked us through, step by step, what need to be done. He made a very stressful situation easier to deal with. No pressure, only recommended what needed to be done.
Steve even patched up the cracks temporarily for us to at least stop the water flow to give us time to think.
I called him back later that afternoon to give them the go ahead. They had a crew out first thing the next day. Steve personally came out to oversee the work, was always available to answer our questions ( of which there were many), extremely professional.
We are very satisfied with our experience with Rooterman GTA.
If you happen to have the misfortune of having a leaky basement, I would say the same thing that my wife's friend said: call Steve Brodar at Rooterman.
- Approximate cost of services:
- $18,000.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Thank you Raj for such kind words! I will definitely pass this review to Stephan Brodar. All of our team members take such pride in their work and treat every home as if it were their own.