Overcharged for service by approximately $450. Five weeks and 20 phone calls later we received a refund. Heat tracer service installed to keep pipes heated does not meet electrical code according to our electrician and confirmed by the firm. This had to be redone and the firm was very unresponsive. My impression was that they were hoping I would give up calling and just go away. I have never been more displeased with the overall professionalism of a firm.
- Approximate cost of services:
- $1,450.00
- Company Response
We went back numerous times to assist this customer. We told him upfront that he had "electrical issues" and that we are a plumbing company and not electricians. We conducted a heat trace, and returned to the customer's home on several occasions to ensure that the service was satisfactory. When we informed him that he needed to call an electrician we refunded him $500 for his troubles. Upon the issue of the refund, the customer seemed happy with our diligent service, and returns to make the job right. Then he issues this inaccurate and negative Review of our upstanding company. This Review is upsetting to Rooter-Man as an organization, because we pride ourselves on customer service and doing "whatever it takes" to make the job right, which we did in this case. To consumers reading this, please understand that what is written in Mr. Hazen's review is inaccurate, and we are a company that stands by our work and our word. - ROOTER-MAN MANAGEMENT