We used Troy Transportation for a move from Calgary to Halifax. I chose Troy as they were a family run business and Alice was wonderful on the phone. We were having a bit of a family crisis and I booked the wrong day for our moving out, thankfully Alice sorted it out easily. The Calgary team who came to pack up the house were fantastic and were in and out in no time. Troy were also storing our items as we were in rented accommodation in Nova Scotia till we purchased a new home. Finally we got our home and were looking forward to getting our furniture and belongings back. It took over a month to get a definate date as ours was not the only shipment to come here. Okay it was not the end of the world so we waited. Finally our items arrived , we were surprised that there were only 2 men to unload as at Calgary there were about 8 people or more . The truck could not get down the driveway so they started to unload a few hundred meters away from the house. This proved too much work for the two man team as we had a very large amount of items and some very heavy items including a slate pool table. Anyway they decided to try and get closer to the house, the driver drove off with the back doors open , spilling lots of boxes, ours and somebody elses all over the drive. Numberous items got broken. Then they got the truck stuck outside our house , after an eternity of trying to move it, and smashing into our home and driving over our water well and driving into the garage, front deck and even bashing into the slate pool table that was unloaded, they admitted defeat and had to call a tow truck to move the truck. Our driveway is now a disaster as the tow truck had to drag it and half our gravel driveway with it. Anyway, lots of our furniture is damaged , beyond repair, items smashed, scratched and missing. The items that left Calgary wrapped in lovely puffy blue sheets as promised on the website, arrived this end wrapped in black plastic bags, not ideal for glass and wood. Our lovely furniture and dining room table are battered and have bits falling off. Completely ruined. Not to mention the damage to the property outside. The whole house shook with the force the truck hit the house. Alice was lovely on the phone and told us to get quotes for all the damage. Complete waste of time as Sofia is involved in this ( now dragging on over a year) and tells us in her nice politeful way that we did not take out extra insurance. Extra insurance does not apply to the building , extra insurance is only for the items removed and if they were packed they way they were promised we would not have so many damaged items. It did not help that the truck drove away with the doors open and stuff fell out the back. Also the slate on the pool table which we had professionaly packaged ( not by Troy) is broken after the truck hit it. Sofia is very clever in her words, basically avoiding the truth which is that they are liable for property damage, what they rely on is that if you take legal action it must be in Toronto. They do not do what they say on the website and will sugar coat everything when their is trouble, do not trust them. They keep saying we never took extra cover , and will not address the situation of the property damage which is completely different from the insurance offered which is only for furniture. Our problems were caused by incompetant staff. To be fair this was never a two man job. This was a huge shipment and far too much for these guys to handle. They had already drove from Toronto and were exhaused and still had another delivery to do and left here 12 hours after they arrived. Cheap labour . I am gutted they way Sofia is treating us. They basically hope you will go away !!!
- Approximate cost of services:
- $10,000.00