Household move from Cambridge On. to Canmore AB.
We consider our recent move from Cambridge to Canmore an overall good experience. If in the future we needed to do another move we would definately be in contact with Troy Transportation. We considered many options for this move prior to committing to Troy and we are glad that we went with a full service provider. The only damage we had to our goods was caused by improper packing which we did ourselves, so no fault on Tory's behalf. The only area in which we could suggest an improvement in their service is in communication with us after the shipment had departed. Due to unforseen circumstances this shipment did not move on the dates as originally planned and these changes where not relayed to us in a timely manner. Other than this minor issue we found all the staff at both ends of move and in the Toronto office very professional and pleasant to deal with. Overall, a job well done :)
- Approximate cost of services:
- $0.50
- What could this company do to improve their services?
- Communication after the contract has been signed could be improved. Due to the unforseen circumstances in this move the details of the original contract did not flow thru to your delivery team in AB. This caused some delay and frustration to them on arrival in Canmore.
- Any advice to offer fellow homeowners facing a similar project?
- If you are going to do your own packing, pack like you have never packed before. When packing consider that all of your packages (fragile ones included) will turned upside down, stood on end or on it's side and be stuffed into any opening that is available to create a tight load on the truck. Pack all the contents in the containers really tight and expect any rectangular container to be stood on end.