I did my due diligence and reviewed moving companies on the Better Business website. I chose Troy Moving because they had an A rating. What was not disclosed to me was that they were subletting the move to their sister company Across Canada Van Lines which has a D- rating with the BBB, and I unfortunately now know why.
When my items arrived I was broken hearted to see how my items had been so carelessly treated. Wood scraped and gauged, my lamp scratched and the glass shattered, a storage unit with glass door shattered, heavy boxes stacked on clearly labelled FRAGILE boxes. Irreplaceable items were ruined. For whatever reason the movers took the front wheel off my bike and used enough force to ram the brakes under the bottom rung of the bike so I am unable to right the handle bars. I am also missing items.
I would have never chosen Troy Moving had I known they would be contracting a D- company to move my goods. A friend of mine is moving from Victoria to Calgary and were going to move with Troy. I informed her of their procedures of using low rated companies. She called Troy Moving and sure enough the move was not being done by Troy but by Vega Line Moving which has an F rating by the BBB.
The response below just proves how disorganized the Comapany is, yeaterday I recieved a response from the Operations Manager and now apparently I have the wrong company. I have emails and the contract to prove it!
- Approximate cost of services:
- $2,700.00
- Company Response
Dear Customer,
We thank you for taking the time to submit your review.
We are very sorry to hear that your move was not up to your expectations, however after checking our files, we do not have your file with us. Perhaps the move was performed by another company/provider. We ask you to please remove your submitted review, as we dont believe that our company/office was the one that took care of your move.Should you have any questions, please contact our offices.
Thank you for your business,
Troy Transportation Moving and Storage Services Inc.