Decorative concrete floor installed in finished basement
Steve was a great salesman, but a poor tradesman. I was naive. Had I done my homework, I would have found other bad reviews on Better Business Bureau and Ripoff.com. I hired Smoothcrete to take out our water damaged parkay floor in the basement and install decorative concrete instead. Steve (owner) convinced us of a concrete type and design that would be easy to install. The job took about 3 days (he said it would take 2 at most) and he had to come back a 4th day to fix the following problems:
-Border lines weren't straight. He couldn't be bothered to use a ruler.
-Border colour wasn't consistent throughout the floor.
-Air/water bubbles everywhere. Concrete was not smooth/glossy.
-Main field colour wasn't even close to the brown he promised.
-Large yellow splotches everywhere.
-Sloppy workmanship - couldn't be bothered to put back the closet or the baseboard heater.
His customer service was terrible. He said this was my problem and at first refused to fix the huge issues he had left us with.
Please do your homework and do NOT call Smoothcrete for any residential or commercial jobs.
- Approximate cost of services:
- $3,000.00
- What could this company do to improve their services?
- Better customer service No rushed jobs Don't make promises you can't keep
- Any advice to offer fellow homeowners facing a similar project?
- Please do your homework on concrete and installers. Do NOT call Smoothcrete for any residential or commercial jobs.