We bought a lovely sectional and it was perfect for our living room. The family loved it for just over a year (just past warrantee) when we noticed a weird dent in the couch. We called the service department and they sent a guy to look at it. He told me a spring had turned and it would probably cost us as much to fix as to buy a new couch. We said we would live with it for now but we are extremely disappointed. Since that point, the lump has just gotten more warped and we've noticed pillows warping as well. It gets a fair amount of use but I've never owned furniture that I had to replace within 3 years before now. This couch is waiting for the kids to get a bit older then we're replacing it. So very disappointed in the product. We have 20-year-old couches in better shape. I don't plan to ever purchase from Sofaland again.
- Approximate cost of services:
- $1,200.00