Sofaland

Furniture
EDMONTON AB T5A 0P7
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HomeStars  >  Furniture in Edmonton  >  Sofaland  >  Power recliner and Wingback chair with ottoman
Carmen McClung from Edmonton
Carmen McClung from Edmonton
1 review Edmonton, AB
4/10

Power recliner and Wingback chair with ottoman

We love the style and comfort of furniture we ordered and staff were very helpful with our selections. Our concern is the very poor customer service: I stated phoning within the 1st week regarding the top cushion of the ottoman which is misshaped and It took 3 weeks of phoning to be told it wasn't the manufacturers problem and I could try and manipulate the cushion myself, which I had been trying for weeks and doesn't work, or would I like a technician to come out. I requested a tech but was told it would be several more weeks before they could arrange someone to come out and look at the ottoman- who knows when I will actually see anyone. Brand new ottoman should have immediate assessment and repair or replaced. When I phoned the store I was told to phone customer service - very disappointed. They are happy to sell us furniture but that is where the help stops.

Approximate cost of services:
$2,800.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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