This review is regarding a garage package purchased in April 2009. The service desk staff that assisted us was very professional and knowledgeable. We ordered a detached garage package with customized siding to match our house. When I had to come in a few days later to change the roof pitch to match the neighborhood requirements, the process was seamless and there were no issues. The garage package arrived on-time and all of the contents were present and in good condition. My only complaint would be that the instruction guide and DVD was lacking in detail. Luckily I had a few recruits who had construction experience so there were no problems.
I have been back to Totem many times since!