Trans Canada Movers

Moving & Storage
Delta BC V3M 6G6
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Trans Canada Movers
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Reviews for Trans Canada Movers

Average customer rating:
7.1 10 (44 reviews)

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Shemsheer from LAVAL
Shemsheer from LAVAL
1 review Laval, QC
10/10

long distance move

I researched moving companies before I hired someone. I found some good reviews for TransCanada Movers. They packed vert well and hauled it away on time. There was an issue with the the time keeping things in storage. I was offered 6 weeks of storage, but took it out after 4. I was overcharged for 2 weeks initially but eventually I got back the money for the difference. The People working for Trans Canada Movers were very nice and very helpful. I would use then again with no hesitation.

Approximate cost of services:
$2,800.00
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Harry Mudaliar from Riverside
Harry Mudaliar from Riverside
1 review Riverside, CA
10/10

Moving my furniture and belongings from Vancouver BC to Riverside California

Excellent service! The movers were on time, courteous and did a great job wrapping and packing/unpacking my furnishings. All were very careful and considerate. Tammy coordinated the process - she is FANTASTIC super helpful and a friend through the whole scary ordeal. I had to wait about 11 months to get my Green Card so my stuff was in storage back in BC. Tammy kept me up to date via emails and phone calls and I was able to make payments on the storage cost. She honestly made what at first seemed an impossible task, manageable! A true moving professional! I would most definitely recommended Trans Canada Movers to anyone who was contemplating a short or a long distance move.
**Additionally, as a same sex couple my husband Alan and I were very impressed with Tammy and her moving crew in terms of the wonderful respectful treatment we received.
Thank you so very much!
Harry Mudaliar & Alan Jones in Riverside, California.

Approximate cost of services:
$5,000.00
What could this company do to improve their services?
I really had no complaints.
Any advice to offer fellow homeowners facing a similar project?
Call Trans Canada Movers the moment you are contemplating a move - especially one across the border. There is a lot to consider and they will walk you through the process.
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Company Response

Trans Canada Movers appreciates your kind words and was very happy to be your mover of choice. We wish you all the best in California and hope that you will recommend Trans Canada Movers to anyone you know that requires a professional moving company.

Gert Aleskerov from Montreal
Gert Aleskerov from Montreal
2 reviews Toronto, ON
10/10

Moving Service

We have used Transcanada Movers for our move from Toronto to Los Angeles. We were quite impressed with their skills. They were on time and had very good communication to set up our move. the size of the move was little higher than estimate over the phone but was acceptable for a phone conversation. The packing and preparation was excellent. They delivered the goods in 20 days which was reasonable for the distance.

We will recommend them to anyone moving longdistance.

Approximate cost of services:
$4,750.00
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Company Response

Trans Canada Movers is glad to know that you were happy with your moving experience with us ! Thank you so much for your positive feedback, it certainly makes our day to know that you will recommend us, we wish you all the best.

Jim from Gibsons
Jim from Gibsons
1 review Gibsons, BC
1/10

Movers

Treated me very disrespectfully. Lots of promises on the front end but once they had my property, their attitude changed and they treated me very disrespectfully (simply forgot to inform sub-contract shippers about my new address and ended up waiting for weeks to receive my property - when I complained they were openly hostile toward me - not surprised to see they got other very negative reviews on yelp. Working with them was an awful experience, I would NOT RECOMMEND THIS COMPANY!!

Approximate cost of services:
$1,500.00
0 of 1 people found this review helpful.
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Company Response

We arranged this move as a client drop off of goods at our Vancouver warehouse, since we have to apply a BC Ferry charge to service Gibsons, BC on the Sunshine Coast, and Jim indicated that he would not mind driving to our location to drop off his goods. He did so on two different occasions the same week the goods shipped long distance to our terminal in Montreal that services Charleston, SC. As we are based in Vancouver the client was informed upfront that we do not go to South Carolina that often, though we do service the region, and that the total transit time would be somewhere between 3 to 5 weeks from drop off:. Furthermore, even though all of our shipments are priced by the pound, Jim gave us his budget of $2000.00 that he was willing to spend to get these goods the 4948 KM distance. After the two drop offs, we had our staff tag and wrap the personal belongings & camping gear with our color-coded, numbered tagging system, and based on the piece count and estimated weight we offered a Flat Rate of $1600.00 Canadian Funds / NO TAX applicable (for US deliveries we are not obligated to collect US State sales tax). Jim accepted the Flat Rate price, and even though our policy is to collect half of the total balance due for a long distance, cross border shipment, we only requested a $200.00 deposit. The methods of payment we accept upon delivery are Visa, MasterCard or cash, which was made clear while the client was physically in our office paying the $200.00 deposit. His shipment departed the day after his 2nd drop of goods, which was July 30th. When it came time for our staff to deliver, Jim informed the delivery driver that the shipment was late, that the balance of $1400.00 was not what he agreed to & also that he wanted to pay by a personal check. Jim signed a contract in July before the goods left Vancouver featuring our Flat Rate price at $1600.00 minus the $200.00 deposit with a $1400.00 balance due upon delivery.The driver had this signed paperwork with him at delivery and began calling us stating there was a problem with the delivery. It turns out, this customer had a strong preference to pay with a personal check, and began to tell both the driver & the office staff at our Montreal terminal that all we had to do was contact his bank, ask them to verbally verify that funds were available in the amount of $1400.00 in his account, and accept the check as final payment. The office staff explained that, regardless of what a bank teller says to us by phone, the personal check - which we cannot deposit in South Carolina, anyway - has to brought back to Canada for proper deposit and then subject to the customary hold any bank will place on funds; a hold of up to 5 days or more. We would have no recourse to receive payment post-delivery in the event the check later did not clear for the $1400.00 balance. We insisted that a credit card be used for the remaining balance, and after some delays, the client was able to furnish a payment by this method. As a result of this move, especially for cross border relocations, where the transit time is often longer than domestic Canada shipments, we now have an addendum form for the client to initial & sign at pick-up clearly stating what the payment terms are for both booking deposits & final payments so there is no confusion. ~ Trans Canada Movers

DH from London
DH from London
1 review London, ON
1/10

Moving

My wife and I used TransCanada movers to move from Vancouver to London, Ontario. We ended up using them based of the number of positive reviews on this website among others. Unfortunately we had an awful experience and would never recommend moving with them. We needed our stuff to arrive by July 1st so when we originally booked we made this very clear that it didn't matter how early they needed to pick our stuff up as we had family in Vancouver that we could stay with. We were assured that it wold only take 7-10 business days to arrive so the movers came on June 13th. 10 business days later (June 27th)we still had not heard anything about when they would be arriving. I called the company and they just told me to call another number. I called that number, left a message and didn't receive a call back. Not only was our stuff now late, we had no notification and response from the company. We called the office again on Saturday and they again just told us to call another number. This time there was an answer and they said that our stuff would be delivered Thursday or Friday, a full 13-14 business days later. There was no apology or offer for compensation.We now had to either sleep on the floor or rent a hotel room and eat out for a whole week. We get a call on Thursday and are then told our stuff would be delivered on Monday, not Thursday or Friday! We wrote an email to the company explaining our unhappiness with the situation and had no response. We called again and they said they would look into it. Later that night we got another call saying it would be delivered on Sunday. Thankfully it was delivered on Sunday, July 6th. A full 3.5 weeks later, with no apology. With being a full week and a half late, it cost us apporiximately an extra $1000. Even worse, as we unpacked our boxes (we had them pack) there was an absolute disrespect for our belongings.We had paperbook books that were bent in half to fit into a box. We had wrapping paper that was bent in half to fit. It doesn't take a lot of common sense to know that if you bend wrapping paper in half you may as well not have packed it. We also had a cabinet door that was broken and were told it wasnt there fault because it was poor quality! The only good thing I can say about the move was our kitchen stuff was packed very well and our expensive china arrived safely. I would not recommend this company to anyone!

Approximate cost of services:
$5,000.00
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Steve  from Surrey
Steve from Surrey
1 review Surrey, BC
10/10

Toronto ON to Surrey BC

My move was great from start to finish and I would highly recommend this company. Their home estimate was almost dead on which was great because I was on a budget.

Thank you Trans Canada

Approximate cost of services:
$2,500.00
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Company Response

Thanks Steve for you kind words. Hope you are all settled in and best wishes to you and your family

Zak Bourgoin from Vancouver
Zak Bourgoin from Vancouver
1 review Vancouver, BC
8/10

Cross country moving

My cross-Canada move was handled with care and professionalism by agent and moving men. Shipment arrived at destination without delay, and all in good order. Box tags made inventory on arrival a breeze. If I ever do this again, I would use this company. My only suggestion would be to provide picture of shipment weigh-in, should only take a moment to snap and send, and would be a nice touch. Thank you Trans Canada Movers!

Approximate cost of services:
$210,000.00
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Company Response

Thanks for your kind words and best wishes in Montreal

Mike from San Francisco
Mike from San Francisco
1 review Vancouver, BC
0/10

Moving Service

Upon reading all the great reviews on this site about this mover, I decided to work with them to move my stuff from Vancouver to San Francisco.

The move ended up being a total nightmare. Tammy was the person we worked with and she has been an absolute pain throughout the entire process.

1. They overweighed our stuff by 1,000 lbs. Only after we argued and insisted over and over again that they made a mistake did they rescale our stuff to discover their mistake and they never apologized for it.

2. They give you 1 - 2 days notice before delivery. If you want a specific date, you have to pay $500 extra. Good luck coordinating that if you live in an apartment building where you have to book the elevators.

3. They break your stuff.
- Boxes labeled with big red fragile stickers all over the place are totally crushed.
- My piano was stood up on its side, the back panel broken and one of the keys totally broken.
- The brake cable on my bike has been pulled on with so much force that the cable is detached and the frame holding the cable is bent
- One of the legs on my tv stand is broken
- The back panel of my dresser is detached from the frame
- A whole bunch of other knicks, scratches, and broken things that I won't bother listing here. Let's just say they don't take good care of your things.

4. They are not very nice. I got into so many arguments throughout this entire process. I got yelled at by their dispatch guy and their driver. They're just really difficult people to deal with.

I would highly recommend you consider other options if you're looking at these people. What happened to me might be an isolated incident, but I really think the fact that this company is so difficult to deal with if things go wrong should at least cause you to think twice before you decide to work with them.

My wife has relocated overseas from Southeast Asia to Canada with an entire container of fragile items before without issue so it's not like we've never dealt with a moving company before.

This company is not good at customer service. You should never get yelled at in a situation where so many costly mistakes have been made by the moving company.

Update: It seems Transcanada Movers has responded to my review with quite a few inconsistencies and blatantly untruthful things. I have all the emails to back up everything I've said. I don't want to deal with this anymore so I'll just leave you all with the list of complaints this company has on the better business bureau <http://www.bbb.org/mbc/business-reviews/movers/trans-canada-movers-in-delta-bc-217203/complaints>.

Think twice before you use these guys! Don't say I didn't warn you!

Approximate cost of services:
$3,075.77
What could this company do to improve their services?
- Customer service - Take better care of your things - Give more notice for delivery. Work with the customer to coordinate the move into the apartment building. - Don't yell or threaten your customer, especially if you're the one making all the mistakes.
Any advice to offer fellow homeowners facing a similar project?
- Consider your options. These guys were not good at many things. - Ask for the weight scale receipt -
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Company Response

Mike,

After having the opportunity to read the review that you posted, Trans Canada Movers (TCM) regrets that you feel your moving experience with us was unsatisfactory and would like to comment.

I would like to touch base as follows:

When you were contacted and advised of your scaled weight and totals you were surprised that your goods weighed 4519 lbs. You indicated that the total brought you above your allocated moving budget. Tammy took the contract to management and a discount of 200.00 was given to you to help bring the total closer to your budgeted amount. In the following days in your communication with our office you indicated that you believed the weight was incorrect. Tammy explained that we used a public certified scale to weigh the goods and it may be possible that the scale was out. The shipment could be re-scaled and she explained the procedure and that it would be re-scaled at the time it was loaded on our trailer to depart to California. You agreed to this. As soon as the shipment was re-scaled you were contacted with the weight of shipment at 3659 lbs. An apology was extended to you and the contract totals were adjusted immediately. You were provided with the adjusted totals AND were still given the 200.00 discount. This is when you made the deposit on the contract. There was NEVER any argument with regard to having your goods re-scaled; it is of no issue to TCM to re-scale it.

With regard to the delivery in California; it is noted in email communication in the beginning stages of your inquiries of our services that at that point we did not have a departure scheduled for California yet for the beginning of May. Tammy informed you at that time that our next two trips were planned for a departure from Vancouver on Feb 14th and March 7 – 10th. She indicated that she would keep you abreast to any other planned departures that would facilitate your need of a delivery as close as possible to May 1st. At this time Tammy also explained to you that the other option was for TCM to take your goods on an earlier trip, and drop them at a California based company that we have a long term working relationship with. They could delivery your goods on a specific day if it was not on TCM scheduled time in California. Tammy informed you that the cost that the subcontractor would charge to hold, load and delivery your goods to you on your chosen date would be 500.00. Under no circumstances was this delivery option with the additional fees ever forced upon you. It was clearly an option. As it turned out we had a departure that would facilitate a delivery into your area of California right around May 1st. This is when it became as you coined it” a total nightmare”. You became very demanding for an exact delivery date so that you could sign your lease agreement and book your elevator for delivery. Signing a lease agreement has nothing to do with the delivery. While we appreciate that an elevator needs to be booked with some notice, Tammy explained that an exact date and time could not be given until the truck had cleared Customs and has entered intoUSA . The procedure was explained in detail several times that the border crossing is not as simple as it is in a passenger vehicle. The truck contains several shipments and Customs goes through all of the paperwork and shipments one by one. As you are aware Customs has the right to unload and inspect any customer’s shipments, it is impossible to give an ETA until this is completed and the truck is in USA. The customs clearance can be as quick as 2 hours or it can take 2 days. You were informed that once the truck clears through Customs the driver calls all of the stops on his docket and gives you a delivery date. This was not sufficient for you. In the next few weeks you made it clearly evident through less than friendly emails that you were not pleased and you repetitively kept asking for the date of delivery. It was explained over and over that as soon as we are across we will contact you. Our many years of experience has afforded us the knowledge that elevators and timing of deliveries do require advance notice, but for the most part most building managers appreciate the fact that the delivery is coming long distance and in your case across an international border. TCM appreciates that moving is of high anxiety for some; but in this situation the anxiety was created but your insistence for a delivery date when we were unable to give you the exact date and time. It was explained that it would be delivered within a two day window, and that you would be given a date once the truck crossed the border into America. TCM always does our best to maintain the schedule for deliveries. In our industry and while “on the road” we ask for our clients to have some flexibility as it can be a trying job. Borders, weather, and delivery access in a 76 foot tractor and trailer are often no easy task. Our teams are very experienced, skilled and have a huge responsibility to maintain a schedule while in care and control of the client’s goods.
With regard to the damages that you have indicated in your posted review, I would like to note that you signed off on your shipment that it was received in good condition with the exception of some damages sustained on your electronic piano and a scratch on your chest. This was the only indication of any damages that you noted on the contract. After review of the conditions noted on the inventory list I would like to note that the chest was marked as 3(chipped) 6(scratched) and 19 (marked). When you contacted our office with regard to the damages you spoke only of the electronic piano and the dresser, there was no mention of any other damages, a verbal apology was extended to you and the claims procedure was explained to you at this time. Tammy sent you a claim form for you to complete in order for TCM to review the claim for damages. We acknowledge that the electronic piano did sustain some damage and have received your photos of such and your completed claim form. We would like to also inform you that you were the only client on the 53 foot trailer that had any issue with timing, delivery process or sustained any damage to their goods. Furthermore, we would like to note that your delivery was made on Thursday May 1/14.
TCM has been completely open in communication with you with regard to all facets of your relocation. We believe that being fair, honest and communicative are the cornerstones that sets us apart from all of the others. We would have preferred to have received an email or a telephone communication from you with regard to all of the points that have been addressed here as opposed to replying to your posted review. TCM will respond to your claim with proper procedure as outlined in the terms of the contract.

Trans Canada Movers
Management

Jenny from Lloydminster
Jenny from Lloydminster
1 review Lloydminster, SK
9/10

Move from BC to Saskatchewan

Discovered a few things in our move out of province: there are dozens of disreputable moving companies trying to get your business, the "industry standard" weight estimates are not realistic and quote way too low, and you should always look locally and get an in home estimate with a company that will guarantee their estimate within %10. We were very happy with Trans Canada Movers. We were on a limited budget and they were willing to work with it and gave us a very good price. Was nervous because there weren't a ton of reviews out there on this company, but everything I did find was positive. Our contact at the company was Tammy and I give her a 10/10! She answered my many pointed questions and I am so glad we used this company. Our stuff arrived even earlier than estimated and at the price agreed on. All of the staff were really nice and our stuff arrived in great condition. Only some very minor damage. All in all it was a very positive experience and I will use this company again if we ever do a long haul move again.

Approximate cost of services:
$3,500.00
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Company Response

Thank-you Jenny for your kind review Trans Canada Movers values and appreciates your business

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Trans Canada Movers

Trans Canada Movers Inc. is a major well-established full-service moving company. We specialize in long distance moves and relocation planning across Canada and the USA. Trans Canada Movers has been operating in the Vancouver marketplace with great success for many years. We pride ourselves on our reputation. Our repeat client ...
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