Very disappointed with the customer service from Gem, we replaced our kitchen island this year which turned into a disaster. The island was delivered and installed on the expected day but the installer ended up leaving behind a huge mess for us to clean up and did not finish off the island what so ever (my husband ended up having to do the finishing touches). The countertop was another disappointment. During all of the communications with our designer the fact that the countertop is delivered and installed separately was a fact that was omitted from us. Of course as a result of this we were without a functioning kitchen for some time. When we communicated our concerns to the company the response we received was "sorry, yes we may have forgot to tell you about that, however there is really nothing we can do about it." I would not recommend this company to anyone. Please do the proper research before investing any money (especially with this company).
- Approximate cost of services:
- $4,000.00