Monarch Kitchen Bath & Home

Great beginning experience, however following completion water leakage occured. After substaintial probing the company then did appropriate repairs - timely, clean, accurate but no personal follow-up to confirm project was acceptable and client was satisfied.

We love our new kitchen. The design is wonderful. The service was great, the workmanship was good and I would use them again.

The design and execution of the design were poorly managed, such that I was required to dedicate at least one day per week to correcting errors. I would strongly advise that with any renovation one should hire somone to oversee the work being done. My 2 month old kitchen requires extensive remodelling to correct a cabinet design, wherein the fridge will not open fully, and the fridge door is hitting the granite counter top, thus causing a structural weakness in the expensive counter top. I also spent $3,000 on heated floors, which were not laid properly. Fortunately, this company is managed through Sears, who are sending a representative to check out my concernns. Also with Sears, you don't pay until the job is ended and you are satisfied. I like Sears policy and will work towards a reasonable resolution. Overall however, one needs a manager to manage the kitchen /contractor personnel.