This review is long over due, but Cargo Cabbie is worth to post. Javier (owner) and his team are extremely friendly, organized, and on-pointe! I had booked their services approximately 2 months before the move (since we were in the thick of moving season). About 2 weeks before the move we realized that we got our closing dates wrong for the old place and the new place. I sent in my concern via their website thinking that we would have to look elsewhere to take the job. Javier actually called me back within the hour of sending my request (while on another job) letting me know that his office (Hilary) will get another quote together. We actually had another separate conversation over the phone to talk about what needs to happen and how much stuff needed to be stored for a night. He sent over Chris (aka Mr. Ikea Man) a week before to take a look around to estimate how big of a truck they need (and see how man Ikea pieces he needed to dismantle and reassemble - sorry Chris, but you have the magic touch!). Moving day came and it was hot, humid, and poured rain like there was no tomorrow. They came 15 mins early and went straight to work. My husband was really impressed in how they handled our artwork/large frames (cardboard, moving blanket, and plastic wrap). Amazingly, they packed my whole life into the truck...including the plants! The next day, we kept in touch with Javier via text as we didn't know when we will get the keys to the new house. Thankfully it came early in the day and not towards end of day. We managed to timed our arrivals, however, the previous owners were still moving out. Javier and his team were cool about it and even shared stories about other moves where they had to wait for a while for their clients to get the keys to their new homes. Moving in was a breeze. To help them out, I had labelled my boxes and furniture as to where they need to go and at the new home I plastered signs directing them where to put the stuff. Nothing was damage...not even the plants! Though we had a blip with when the moving date should be, Javier gave me comfort that he had worse. He was also fair in what he charged us. Out of the 4 companies I asked quotes for (including over night storage and two separate moving days) they were in the middle of the pack in terms of price. But it was their customer service that won me over and their ability to "keep cool" during the whole prep work (quotes, load assessments). I will certainly recommend Javier and this team to everyone. Kudos to Cargo Cabbie! Keep up the great work!
- Approximate cost of services:
- $3,000.00
- Company Response
We feel it! Hi Gina!, Thank you for your generous and detailed review. I want to be known as an honest service provider within the moving industry, and a strong customer service department goes a long way for our reputation. We often meet first time clients who expect the worst from their moving experience. People who have been scammed, or who have had things damaged, or who have had to deal with rude/tough movers. We started this company to bring a helpful and smiling face to the industry! We are a local company, focused on building positive relationships within our community. Great reviews and referrals like yours help us immensely! Thanks again, Javier, Hilary, Chris, Mike and all team behind the scenes. Thanks for helping spread the word about Cargo Cabbie