Thind Holdings

After completion day, I found several deficiencies in my unit. I sent email to THIND deficiency reporting, a girl named Katy called me and arranged the repairman to fix the problems. She called me back informing me that the repair needs more than 2 hours, so they have to reschedule. After several times back and forth communication, Katy settled down the problems before the tenant moves in. She offer me efficient & excellent customer service though the repairman left some issues each time, she patiently arranged to fix the issues whenever I sent email. She impressed me with her patience and efficiency!

First time buying the unit, there were a few deficiencies. Raised the issue, and no one came to fix the deficiency. I ended up fixing it myself.

A few months later the front door of the unit became ajar. Strata says I am responsible for it. I raised the issue to Thind and they said to raise it to Home Warranty. I raised the issue to Home Warranty and *NEVER* heard back from them. I try to fix it myself. I inspected the door, and turns out, the screws used were not up to quality. Instead of 6 inch screws, they were cut off leaving only an inch long. The wood for the door frame were below par in quality. They look like cheap wood and not solid wood. Worse, the frame where the door hinge is on, they were cracked. I had to replace the entire frame.

Thind uses low bid builders and low bid builders cut corners on quality of material.

I would not recommend Thind to anyone.

This is the my first time purchase of a Thind development and happily my "LAST"... and this is the only problem presale I've ever had to deal with.

Their materials are not very good at all.

They built our townhouse complex in Burnaby three years ago and there were a lot of deficiencies to the units. The property manager was not responsive to fixing anything. Bad craftsmanship across our house - and we had to get the home warranty program to come in and fix it.