Morrison Moving

This company was quick and efficient in getting me a very quick and desirable quote... however that is where the "good" stops.

Before my move, my ex-partner used their services to move her belongings a week before mine. On moving day, they took 2 hours to load up her stuff and while there was no mention of it in the quote, they wrote on the bill "* Four Hour Minimum" , essentially doubling the bill price for that day... HUGE RED FLAG to start....

Now for my move a week later....

1. This Hamilton based company charged me 45min - 1h just to drive from their Hamilton office to my Hamilton address...

2. The quote was for 5 hours and the person who did the walkthrough said it was a pretty easy job. In the days between the quote and moving day, I moved all boxes to the main floor to assist in ease of moving (I worked for a moving company years ago and know the ropes)... other than an unfortunate need to unload my garage items from a less than ideal position, there wasn't much and the truck LITERALLY had the ramp connect to my front step for ease of offloading.... but we'll get to that in a moment

3. There was an unfortunate 2 hour wait for my keys to be delivered in which the movers sat out front of my new house smoking and waiting... now I understand they need to get paid, but they weren't working and there is NO WAY a person should be charged $285 per hour for this. Especially when they held my ex-partners belongings for 1 week for $100 total... That would have been an acceptable fee to me for the 2 hour wait as well, or at least to pay for the movers hours (I can assure you they were NOT being paid $285/h between the 3 of them)... another red flag.

4. My bed and an expensive glass desk were so poorly put back together (parts forced on backwards, bed literally fell apart as it was not tightened) I had to disassemble them and put them back together myself... again, at $285/h that was a lot of money wasted.

5. Boxes were stacked any which way and some being crushed under the weight of others with no regard as they tried to empty out the truck as quickly as possible... It felt like it was more because they just wanted to go home than out of any regard for my final billing time...

6. Oh and that 5 hour quote? I was charged for almost 12 hours! Now, I know there was a 2 hour "Key Wait" and 7 hours would have also been "acceptable" with all things being fair. However after discussing with the company, they decided to deduct 1.5h from my bill... which, if you include the additional padded "time to return" from my new Hamilton address to their Hamilton based business, they essentially comped me for time that shouldn't have been on the bill in the first place and my bill was miraculousy DOUBLE the quote... see a pattern here?

The movers themselves were courteous and other than the unfortunate assembly issues, moved stuff as they were paid to do. However this review is 100% about the policies of the management who seemed to want to lure me in with a favourable quote (which they did) but completely disregarded said quote on the day.... I talked to them on the phone several times and was met with excuses and a "well that's life" attitude.

Please, if you're considering a Hamilton mover, BE AWARE of how they do business and don't get left in the lurch like I was....

I recently used Morrison because of their internet reviews and also their first place ranking on People's Choice.
Michael must be proud of his professional, polite, responsive team.
My move was interrupted, causing some overtime. I expected the quote I'd received to be on the high end and it was. After speaking with Michael, a significant adjustment was made in my favour.
My condo required a deposit in case of damage to its property but I've received it back in full because of the care the movers took.
Several days after moving in, I received a very large arrangement
thanking me for choosing Morrison. It was created by Russel Florists and was magnificent. I've already recommended Morrison Moving to others.

Congratulations on a well-run company, Michael.

M. Quinn

The crew arrived on time and did the job but were very very slow. Not recommended

Morrison Moving is highly recommended. In Hamilton, they are hands down the most responsive and easy going movers. My favorite aspect of the office is that the staff is diligent about answering questions and very honest about their in-home estimates. In addition to arriving on time, the crew worked quickly and professionally. I ended up paying exactly what was quoted. I found Morrison Moving to be a pleasure to work with and they made the moving process seem easy.

I would recommend Morrison Moving for your moving needs. Highly professional staff. They gave me an in-person estimate, and their estimate didn't change. They handled everything with care. The crew arrived early. Highly highly recommended. Thanks to all of you

Morrison Moving are the best movers I’ve ever seen! Not only did they work as quickly as possible, they also did not stop to take a brake. They even tried to save me money in many ways! Highly recommend! Will use them again.

This is the best moving service we have ever experienced. Professional, fast paced, hard working and friendly; the team was all of that, in addition to being on time and packaging/moving my items with care. 5 stars is the only option! Highly recommended.

This is the second time we hired Morrison with the first being A++ on all accounts.

This particular time we chose Morrison since the owner, Michael Morrison personally came out to provide us with a quote and assured us that IF there were any issues, they “don’t mess around” and will rectify the issues immediately!

1. We had a damaged wall in the house we moved out of.
2. The door to the basement was ripped out of one of the hinges. I replaced/repaired that at my own cost and time during the day of move.
3. Damage in the form of a chunk of the bottom of my sons dresser being ripped out which has yet to be resolved.
4. Scratches on my sons dresser face which has yet to be resolved
5. A $300 mirror broken which has yet to be resolved.

Before the movers left, we had to e-transfer funds and provide proof thereof, which we gladly did. However we reported and provided proof of the damages as soon as they were realized and still a month has gone by with zero rectification aside from offering us $100 refund. A $300 mirror and solid wood dresser are damaged and all we get offered is $100....not to mention I fixed the door on my own. We have to continually follow up.

It’s pretty disheartening when the owner of the company assures you that any damages or issues will be resolved without delay and when it happens, you are the one doing follow ups multiple times a month, sending emails and phone calling with ZERO resolution.

We have been more than fair, more than patient and extremely disappointed in the post sales/service support!

I would not recommend Morrison Movers.

We went with Morrison Moving because they are well known in the community of Hamilton and because they have great reviews. From the beginning to the end, service was amazing. The moving crew arrived on time and didn't go over the estimate. They didn't damage any items, worked hard and very polite. In the end, I would say that this was a very good experience.

I recently had Morrison movers move my mother to a senior apartment. They came out for an estimate which I liked better than the other movers who refused to come out and verbally quoted us over the phone. I went with Morrison because the customer service and follow up was amazing. I also found the moving crew was very professional. My mother was very happy with everything. We would use this company again.