My Kenmore Central vac died. I called their Appliance Repair line and a CSR said she could arrange a visit from a repair person but it would cost. I said, "I Know that my Kenmore central vac needs to be replaced. I am prepared to purchase another Kenmore but will the cost of my service to tell me that fact be reimbursed when I purchase?" The answer was, "No" one thing has nothing to do with the other. This is not the first time I've had to deal with Sears products and repairs. When we purchased the home we live in the previous owners had several Kenmore appliances and the story never changes. Sears service stinks! We called a local VacWorks. They came in and replaced the Kenmore central vac with another brand - THE SAME DAY! Too bad Sears - we won't be purchasing your appliances EVER again AND we've got several more years of living to do. In addition we will be telling everyone we know how rotten your products and service really are.
- Approximate cost of services:
- $0.00