Contour Construction Group

At first I was very happy to work with Jeff. He definitely sold himself when he came to our initial meeting and promised he could do whatever we asked. Our job was twofold: 1) to open a wall in our side entrance to create a large walk-in mudroom.
2) The main focus of the job was to replace the tiles in my main floor entrances and kitchen which was a very large area (over 400 square feet). The tiler was unprofessional and showed up for the job with his girlfriend to help him who didn't know a thing about tiling! He also brought his daughter to work with him for a full day. There are a number of chipped tiles and one tile with a crack running down the middle. These tiles were ruined by the tiler who clearly saw the chips when he installed them. The grout work is also done poorly, is uneven and is crumbling in parts which is indicative of uneven flooring. The worst part of the flooring was that the tiler cut ALL of my door casings and left large gaps between the casings and the floors. Jeff outright refused to fix this despite my numerous requests and claimed it was my responsibility. Upon requesting Jeff to come back and fix the other outstanding flooring issues (i.e. grout issues, chipped/cracked tiles), he agreed in principle to do so although put me off for several months. I could wait no longer and was forced to hire another contractor to complete the work, including a carpenter to repair the door casings. I felt that there was a lack of attention to detail in the final result.