I bought a washer and dryer. They didn't deliver it when they said they would. We worked out a date a week later. When it was installed and turned on the water started coming out all over the floor. Calls to Ontario office (long time on hold) to get someone to come out days later and not at a time which was convenient to me. A week later the dryer vent hose fell off. More calls, more time on hold. On the 3rd call I was told I needed to go to Home Depot and buy a longer dryer vent hose. That was it, many calls and many emails to try to get them to come and take them away. Having someone come early in the morning so I don't miss work seems to conflict with their notion of "maximizing efficiency" and there is a 20% restocking fee, which I will pay not to have to do business with this company anymore. Nice delivery and repair people in BC - people in Ontario running the show have the wrong approach to customer service.
- Approximate cost of services:
- $3,500.00