Ontario Custom Glass

My father hired this company for our office renovation, and Mark has taken our deposit and disappeared. He's been sent multiple emails, contacted by phone and text, to no avail. Ghosting is apparently not just relegated to the dating world. A warning to any potential homeowners, do not hire this company for anything.

updated 6/19/2019

Mark, it’s interesting that you have yet to return a single phone call, email, or text message, but were willing to comment in this forum. Had you simply taken the time to answer my father, I would never have made this comment here and this situation could have been resolved. Oh, I probably should mention that you actually did take the time to call my father, only after I posted this comment. Another thing that was interesting was the threatening tone you took when speaking to my father in that call, with regards to me specifically. I shouldn’t be surprised, as based on the reviews below, this seems to be the nature in which you choose to handle your dissatisfied clients. And, if the permits were of such great concern to you, why did you accept the job and the deposit? We were working under the directive of an engineer as you were well aware, because that same engineer had concerns regarding the construction of the railing and you were informed and promised you would adhere to his specifications. It was at that point that you asked for even more money on top of your deposit, so clearly you were comfortable enough with the project and the circumstances under which it was undertaken to take our money. And if you were so concerned about the damage next door, you would know that our plumber’s insurance is working with our neighbour’s insurance to ensure the situation is being handled to everyone’s satisfaction. And, since you are so concerned, the work has been inspected and passed. All that remains to be done is the railing, that you took a deposit for, and have yet to complete. For someone so concerned about wrongful accusations, I would have thought you would fact check before making one of your own. And as for that assertion of wrongful accusations, can someone truly be wrongly accused this many times sir? Kindly respond to my father via one of the multiple communication channels he has opened to you. Please answer him by end of day tomorrow to either complete the job or return the deposit. Then we can solve this situation once and for all.

We contacted mark originally to get a set of shower walls made. He was personable at first and told us they had a “special” on where we could take advantage of a discount should we place a deposit immediately. We agreed because he seemed reliable. We placed the deposit and received a receipt / invoice
We have made attempts to move forward with Mark to get him in but he will not respond or answer his phone. We have since moved out of the property and he has refused to contact us back or provide a refund (which he actually promised in writing on several occasions)

He says he was in a “ski accident” in the middle of May. June he says he will return our money. Another “ski accident”

This man is fully dishonest and I have no hard time believing all the other reviews. We are a young couple and this guy came full forward to take advantage. Don’t trust this guy with 50 cents. He’s probably faced multiple lawsuits, bankruptcies etc. He should be charged for all the people he’s defrauded

Run away as fast as you can!

Offers good prices and makes big promises but is completely incompetent.
After you give him your deposit 1/3 , the agreed scope of work and price changes , he them threatens not to come back and finish without full payment in advance prior to completing the job , crazy

The work is so sub-standard that I want to cry. him

Make a long story short he has not completed the project already paid him over $20,000., won't return text or calls and left me haggling, hiring another contractor to correct and finish off his work costing me thousands more.

Do yourself a favor and run away from this guy as fast as you can!!!

Awesome, great service, fast. I was quoted 2-6 weeks to completion and received my railing, installed, two weeks after receiving my quote. Doesn't get any better than that! I am very happy with the product and the company overall. Definitely recommend.

I had a custom glass for the stair case installed, an upper railing and a bathroom shower glass separator installed. It looks amazing! The work was installed on time. They were courteous and proffessional in the installation. Would totally reccomend them.

Mark the owner of Ontario Custom Glass attended at our home and took a deposit of $2559.00 on a Friday (the fund were bank draft); on Saturday the next day he requested a further $2559.00 (= more than half the glass railing job) and said he would not do the job without further payment; he got abusive and yelling on the phone. We asked him to return the money and cancel the job he said it was too late and the glass was cut ... crazy in less than 24 hours to suggest this ... we feel he was out to defraud us of money and hearing other stories now we are sure; he should not be in business and allowed to do this in our community - stop him contact the police we did.

Great work on a very long exterior deck -looks superb. Thanks Mark and team. Would recommend this contractor to my friends and family.the glass allows an unobstructed view of our beautiful lake.

I looked up this company on google and called. The owner called me back asap. I had the greater service and the communication between the sales representative was amazing from beginning to ending of project. Installation only took one day for two closet enclosures. This is a unique family business and met all members and excellent product. They are personable and very beautiful people. They know the business of glass installation. I definitely will use them again for my next project.

Michelle 2017

Installed glass railing for interior stairs. Answers phone and texts. Shows up when they said they would. Installed on time, put up with all my requests for changes. Would recommend

I had a great experience with Ontario Custom Glass - professional installation with great customer service, on budget, on time - I was always informed and kept up to date as to the status of my order. I would highly recommend Ontario Custom Glass for all your glass needs.