Asad's company installed my custom railing railing 2 years ago. It was well-made and-well installed. Within 2 years, the paint started to rust and flake badly even though it had been properly undercoated and painted by powder-coating, before being installed. When I called Asad this June and told him of the problem, he came to see it and agreed that this should not have happened. Without hesitation, he has his installers remove the railing and had it sent out for sandblasting and refinishing. After less than a week, the refinished railing was reinstalled and looked perfect again.
Asad and his team were always accommodating and polite and I could not be more pleased with his service. It was a pleasure doing business with him, Maryam, and his installation people.
- Approximate cost of services:
- $1.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Thanks so much John for your review. We really appreciate your patient and your concern about our company. We are so pleased to see your trust to our company production, our customer service and your satisfaction,even after the paint problem. We also know that you will be a good reference anytime your neighbor, your friends & family needed any Custom Iron Works.Thanks again for your review.
Asad & Maryam From A.I.W