Architectural Iron Works

Railings
Oakville ON L6M 2V6
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HomeStars  >  Railings in Oakville  >  Architectural Iron Works  >  Good worksmanship, communication left something to be desired
Fátima in Oakville
Fátima in Oakville
1 review Oakville, ON
7/10

Good worksmanship, communication left something to be desired

The railing is gorgeous, and you can certainly see the work they put into it, but we would have appreciated better communication from them. We were trying to match existing rail on our porch and so we gave the deposit and were told he'd send us photos of what they found that was similar. After two weeks with no word, I emailed them to see what the finished rail looked like. Instead of the railing being installed when he estimated, it was two weeks delayed because no one communicated with me as to what they found to match our existing rail. Again, when it was finally done, it turned out incredible, but email communication certainly isn't their strong suit, considering the language used in the emails. They certainly do try, but email correspondence with a slew of exclamation marks and poor grammar don't really fill me with a lot of confidence. In this day and age with fraudulent companies taking people's money and running, I was a bit nervous after reading the emails I was getting from them. Luckily for me, the work was beautiful and they delivered exactly what was promised...eventually.

Approximate cost of services:
$2,600.00
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Company Response

Thanks Fatima for your brief review. We are so happy that you like our good quality and beautiful finishing of the Railing. We appreciate that you tried hard to keep your doubt and hesitate about our company during the 8 weeks process even when we've been busy two weeks from start to find your decorative inserts, (you actually email me to find out the estimate date for Installation) then we sent the picture to you and get your confirmation, (all in two weeks) (why the processing time extend from 6 to 8 weeks.) after that any email you sent to us I responded within a day with all explanation and detailed. I have to be sorry that in our diversity and multicultural society we live that we could have any excellent Dr., Engineer, Computer genius, lawyer, contractor, plumber, electrician and any professional person from any country without or with lack of complete knowledge of ENGLISH (Just Language), you've been worried because I had few extra Exclamation or small grammar mistake! Thanks anyway.
We think we are deserve more rate# than you give it to us. Because our product as you mentioned is incredible!
Merry Christmas & Happy Holiday:):) Enjoy your gift card.
Asad & Maryam from A.I.W