Fairney And Sons Ltd

Repeating customer here. It's our third time working with Bill and team. Feel free to check my previous comments for all the great things they've done with us. I would say when calling Bill, it's like I am guaranteed a "worry-free" experience. This is a group of professionals who know what they are doing, take proud of their work and deliver excellent customer experience.

A few things I would like to highlight from our most recent experience. First, Bill & team does think like a customer and manage priorities/scheduling pretty well. This year when I call Bill, initially it was for a "nice to have" project that, eventually, it turns out I don't need any sooner. At that time, Bill let me know they will include me in the queue and drop by when they are nearby. I agree as it's nothing urgent. After some time, one day I suddenly noticed there is a yellow stain on the ceiling, under the flat roof. I sent Bill the picture, let him know I need to change the project, and that's when things start to move on pretty fast. Bill and his guy drop by shortly, quickly check the flat roof and Bill also kindly revisit the shingle roof his team did two years ago. Within like 15 mins, I got everything I need. Bill confirmed the shingle roof is all good, flat roof does need work and provide me the quote. We decide to move on. Bill managed to have a team came in the next week, once the weather permit. Again, a hard-working team got the flat roof complete and clean up within one day. It's clear to me that Bill work with a great sense of customer care, understand what can wait and what can't, and make thing happen when there is a problem requiring immediate attention.

Another great example of "think like a customer" is how they help with the design. When Peter and Bill came to measure for the mini fence, they asked what's my thought about the new one. Well, I don't know. All I can say is, maybe like the old one. Then during our conversation, I explain I was always nervous when I saw that old, fragile fence holding a large pile of snow in winter. They say, no worries. And yes, "no worries" with the result. The well crafted little fence Peter built not just looks very nice, but also strong and solid. Looking at that fence, I am confident it will survive many winters with whatever snow storm.

Last but not the least, these are hard-working folks, heads down and focus on their work. The afternoon they install the new flat roof, I didn't realize there are still 5 folks working up there, until I went out of a walk. With Peter, when he made us the new fence and railing, he was so quiet that we didn't realize when he arrives and leave. They also clean the site very well, even if they will come back the next day. Like I said at the beginning, Bill, Peter and the team definitely know what they are doing and take proud of their work.

Thank you, Bill, Peter and team for another great experience! =)