The Home Improvement Group - THIG

Formerly Mr Rescue
General Contractors
Mississauga ON L5V 2B3
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The Home Improvement Group - THIG
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Reviews for The Home Improvement Group - THIG

Average customer rating:
9.4 10 (381 reviews)

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Michael in Toronto
Michael in Toronto
4 reviews Toronto, ON
10/10

Stain a fibreglass front door

The vendor of our $3000 replacement fiberglass front door blew it. Instead of making it in dark walnut inside & out, they made the inside in white. In truth they should have remade it and eaten the wrong door but offered the door to us for just the $300 deposit. We figured that we could try to stain or paint the inside. Our research told us that it was possible but not easy.
We found the Home improvement Group and spoke to Melanie. She thoroughly researched the project found out what was needed. She discovered that the job would require a skillful and experienced painter and she needed some time to match the job. She shared what she discovered with us and sent us a link to a video describing the job and how to do it. She recommended Perfect Painters and specifically one of their most experienced painters, Fabio to do the job. She told us it would require two separate half days with a few days apart to do the job. We accepted the price and set a scheduled. Fabio showed up right on time and did an outstanding job. He's a really nice man who explained each step of the process. The door looks absolutely terrific.

Approximate cost of services:
$750.00
What could this company do to improve their services?
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Company Response

Thanks Michael. No Doubt about it that Fabio is one of the best Stainers and Painter in the Gta. Proud to have him on our team. Christine

David
David
3 reviews Toronto, ON
10/10

New front hall closet, painting in bathrooms and kitchen

The job was not big, but the Home Improvement Group treated me as though it was. Very professional, timely service, and very talented workers.

Approximate cost of services:
$5,000.00
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Company Response

Thanks DW, for this solid review. It's always great to hear from happy customers such as yourself. It's what we strive for everyday in our work here at THIG...
Allison
Customer Service Team

Terry Foster in Ottawa
Terry Foster in Ottawa
1 review Toronto, ON
10/10

Multiple Projects

We have used Home Improvement Group for various projects around our house, from stair repair and refinishing, painting, deck repair, garage repair, stone work and tuck pointing. Les Jarosz is our contact there. He is professional and honest and we enjoying working with him. I wouldn't hesitate to recommend them (and have) to all my friends and family.

Approximate cost of services:
$5,000.00
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Company Response

Dear Terry
We really appreciate this great review. Les is one of our best and it's nice to hear you have recommended him and the company to family and friends. We look forward to hearing from you again !
Allison
Customer Service Team

Raj
Raj
29 reviews Toronto, ON
8/10

Garage Renovation

I contacted Charlie last fall about renovating our eyesore of a detached garage. We'd hired Charlie's company (Mr Rescue) for a number of jobs over the past few years and were always very happy with the results. Charlie gave me a quote for what the job would be but, unfortunately, he sold the company and left before the work began this spring. He was good enough to text me to give me a heads up. I'm disappointed he left because I liked working with him.

Once the work began there were a couple of added charges that I was surprised by and this put us over budget.

The guys who did the work (Than, Juan, Arek and Karam) did an amazing job. Than, in particular, often worked diligently on the project even when it was raining outside. Arek, who also built our deck with Than last summer, came back a number of times to fix details I was not initially satisfied with. They all were very attentive to my requests and did their best to make the garage look great.

There was a bit of a delay in picking up the debris created by the project but at the end of the day we are very happy with the way our garage now looks. The end result surpassed our expectations.

Approximate cost of services:
$7,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
1 of 1 people found this review helpful.
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Company Response

Thank you for the awesome review.
We are so glad that you are so happy with the completed project done in the time frame you expected.
It was a pleasure to work with you and look forward to doing so again in the future.

nradde
nradde
1 review Mississauga, ON
8/10

Hallways and Staircase

First Patrick came to look at the job we wanted done and gave us a quote and also checked in after the job was done. Juan was here to fix the walls and install quarter rounders along the staircase. He did a fantastic job. After the prep the painter came and also did an excellent job even though he missed a small spot. We are also glad that they worked without leaving a mess. All three were very polite and friendly and we are very happy with our beautiful walls and their service.

Approximate cost of services:
$1,600.00
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Company Response

Dear customer
Thanks for taking the time to write this review. We realize that all stages of a renovation project need attention and that's precisely why we staff every job with the required individuals from start to finish.
Enjoy your updated space !
Allison
Customer Service Team

John P.
John P.
3 reviews Toronto, ON
10/10

2 days - Handyman Services

I called the Home Improvement Group again after a great first experience three years ago (for painting services), and I was not disappointed. Melanie was great to talk to on the phone and she was able to assess that what I needed as handyman services after I described the work I wanted to get done.
Than was assigned as my handyman. He was prompt and arrived prepared with his equipment. He was very courteous and easy to talk to. He did an assessment of the items I needed to get done and he made suggestions that worked for the scope. He was honest about the time each tasks would take and which of the material I purchased could be used and what could be returned to the store.
Than got to work quickly and he kept at it steadily. He knew how to do everything and was able to finish with great quality. All spaces were left clean and there was no damage. He worked right up to the agreed-upon ending time.
Thank you, Than, for your attention and hard work. I appreciated how hard you tried to do everything I asked for.

Approximate cost of services:
$1,000.00
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Company Response

Dear John
Thanks so much for this review. We're glad your experience with Than as your handyman worked out so well. We will pass on the positive feedback !
Allison
Customer Service Team

epavkovic in Toronto
epavkovic in Toronto
1 review Simcoe County, ON
10/10

Handyman Work

I was in need of some repairs done and was finding a hard time getting someone to do the work. We had removed doors in our house and needed a couple of doors replaced (as they were 70 years old and were in rough shape) along with some repair work done where the hinges remained. I contacted a bunch of companies that were listed on HomeStars. I either did not receive a reply back or was informed that the job was too small. The Home Improvement Group called me back the same day. She made an appointment a couple of days later for Les to visit and provide an estimate. Les was very punctual and also very practical in his recommendations, I liked the fact that he did not try and convince me to do more than was needed. He sent the estimate quite promptly and once I accepted, we booked the appointment a few weeks later. Come the day of, Les showed up right on time with Kristag to go over the job. The job took about 3 days. Kristag was very respectful, he covered all the areas he was working and each day before he left, he vacuumed to leave the areas clean. He did a great job and I was really impressed by the work he did. I would not hesitate to contact them again. Amazing service!

Elena from Etobicoke

Approximate cost of services:
$2,800.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
1 of 1 people found this review helpful.
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Company Response

Elena, Thank you for your review. There is no job to small or big for The Home Improvement Group. Our goal is to service all customers the same with quality and customer service. We look forward to working with you again in the future.

Regards
Christine

Stephanie in Oakville
Stephanie in Oakville
1 review Oakville, ON
10/10

Painting, caulking, lighting

Karan just left. Karan was a great help today as we get our home ready for sale. He completed a small paint job, caulking in the bathroom and changed a few fixtures.
Karan was very personable, easy to communicate with and on time.
Continue your great work and thank you again.
Stephanie K and Taffy

Approximate cost of services:
$299.00
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Company Response

Stephanie, we appreciate your feed back. Karam is a great asset to our organization, he prides himself in quality and going above and beyond to make every customer happy. Please keep us in mind for future work.

Regards
Christine

Christina
Christina
5 reviews Richmond Hill, ON
10/10

Kitchen Renovation

My family had the Home Improvement Group do a small kitchen renovation - Asif was our point of contract through this project - Always available when we needed help and very tentative to our needs and the time line - Karam was our painter - Professional, polite and very tentative to details - He did a great job - Anthony was the one that installed our much anticipated decorative accent wall - Anthony was great in installing this paneling with a lot of intricate cuts and with wonderful results !
We are so pleased that we are asking the Improvement Group to quote on our ensuite bathroom next.
Thank you all again - We are so pleased.

Approximate cost of services:
$1,300.00
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Company Response

Christina, thanks you for choosing The Home Improvement Group to complete your kitchen renovation. Our team works hard everyday to make sure all our customers are pleased with the end result. Looking forward to quote you on your bathroom soon. All the best

Regards
Christine

miriam.ishak511
miriam.ishak511
2 reviews Halton Hills, ON
10/10

Remove and replace baseboard and the moulds and install wainscoting

We are very pleased with the work that was completed. The company was a pleasure to work with and I can honestly say the best customer service we have seen in this industry. Won did a great job removing and replacing all baseboards on our main floor, replacing some broken transition pieces on our hardwood floors and installing some beautiful wainscoting in our entrance.
We are really happy with the work that was completed and will definitely recommend the company to our family and friends.
Thank you Won and the team.

Approximate cost of services:
$600.00
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Company Response

Dear miriam.ishak511

Thanks so much for conveying the successes of all the separate parts of your project. We look forward to working for you again in the future!
Allison
Customer Service Team

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about The Home Improvement Group - THIG

The Home Improvement Group is a premier "One Stop Shop" for all of your home and office renovations needs, serving Toronto and the GTA. We have multiple divisions such as Perfect Painter, Affinity Renovations, Perfect Handyman and formally Mr. Rescue to service all your needs. From top to bottom, front door to back door, demo to completion, we do it all!

The company was built on the foundation of doing everything right in an industry with little to no focus on customer service, quality work at an affordable price and backed by our warranty.

We provide free detailed estimates within 3 days of our visit and access to our corporate discount of 30%-50% on your finished materials.

We offer daily specials for small painting jobs or handyman work, to large renovations and additions.

We don't believe in cutting corners. Efficiency and productivity drive us, but we'll never sacrifice quality or customer service for either one. In the end, it's our goal to be your contactor for life, not just one job.

We specialize but not limited to the following:

Kitchens
Bathrooms
Basements
Home additions
Painting
Staining and Refinishing
Flooring
Electrical, Plumbing and HVAC

Not convinced we have enough renovation reviews, please check out Perfect Painter & Affinity Renovations for more reviews.

Call or email us for all your renovation needs
sales@thig.pro
905 502 0204

CATEGORIES
General Contractors, Tile & Stone Contractors, Trim and Moldings, Paint & Wallpaper Contractors, Plastering, Plumbing, Renovation Advisors, Sunrooms, Solariums & Greenhouses, Surveyors, Kitchen Planning & Renovation, Design/Project Management, Design/Build, Condominium Renovations, Structural Engineering, Building Supplies and Hardware, Historical Restoration, Drywall Contractors, Architects, Kitchen & Bathroom - Cabinets & Design, Home Office Renovation, Home Additions, Handyman Services, Framing, Floor Laying & Refinishing, Excavation, Electricians, Drafting Service, Demolition, Carpenters, Builders, Bathroom Renovation, and Basement Renovation
PRODUCTS
Interior Painting ,Exterior Painting, Residential Painting and Commercial Painting, Staircase refinishing, Condo or Apartment Renovations and Handyman Services, Kitchen Design and Build, Home Additions, Structural work, Garage Design and Build, Basement Renovations, Bathroom Renovations, Basement ,Custom Cabinetry, Flooring Installation including, Laminate, Hardwood, Engineered, Tiles, Including Porcelain, marble and granite. We also have Master Electricians, Master Plumbers and Gas and HVAC members as a part of our team.
SERVICES
House Painters, Office Painting, Exterior Painting, Residential Painting, Wallpaper Installation & Removal, Stucco Removal, Drywall Installation and Plaster repairs, Paint & Wallpaper Retailer save up to 50% off, Demolition, Rough and Finished Carpentry, Home and Renovation advisors, Kitchen Planning and Design, Handyman and Painter for a Day Services, Deck Design and Build, Basement renovations, general contractors
BRANDS
Benjamin Moore, Dulux Paint, and Sherwin Williams. We Believe in not Including Paint and providing you our wholesale Paint Pricing as many of our Competitors include paint in your pricing and then substitute low grade paint. We believe in providing you the best paint for your home and to provide access to our unbelievable wholesale pricing.
STYLES
Interior Painting,Exterior Painting, Residential Painting and Commercial Painting, Condo or Apartment Renovations and Handyman Services, Kitchen Design and Build, Home Additions, Structural work, Garage Design and Build, Basement Renovations, Bathroom Renovations, Basements ,Custom Cabinetry, Flooring Installation including, Laminate, Hardwood, Engineered, Tiles, Including Porcelain, marble and granite. We also have Master Electricians, Master Plumbers and Gas and HVAC member as a part of our team. Our Painters are #1 in Toronto
SPECIALITIES
Custom painting, Stucco removal, staircase refinishing and rebuilding,wallpaper installation, wallpaper removal, handyman services, home renovations including bathroom renovations, basement renovations & condo and apartment renovations. Plus our Award Winning Painter and Handyman for a Day Services. Our Painting Services including Kitchen Cabinet Painting and Spraying are specialties. Kitchen Design Services and Complete Kitchen Design, Build and Installation.
WEBSITE
https://www.thig.pro
YEAR ESTABLISHED
2011
NUMBER OF EMPLOYEES
20
RETURN POLICY
See website terms for details
PAYMENT METHOD
Cash, Cheques, Email Transfers, all Major Credit Cards
LICENSES
City of Toronto & Other Muncipalities in the GTA
MEMBERSHIPS
BBB, Homestars,
LIABILITY INSURANCE
Yes
DIPLOMAS
Open 7 Days a Week Call or emailNow
WORKERS COMPENSATION
Yes
PROJECT MINIMUM
400.00
BONDED
Yes
PROJECT RATE
$400.00 to $500,000.00+
WRITTEN CONTRACT
Yes
WARRANTY TERMS
1 Year Warranty
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