Platinum Pro Painters Inc. | Todd Lacroix

It is rare that I take the time to post a review. However, I feel it is worth the time to share my experience with Platinum Pro Painters, as food for thought for others who may be considering this company. I was highly recommended this company by a friend, and found the reviews to be great. Todd, the owner, was a great salesman in his first visit, touting the strengths of his own company, and kindly warning against the pitfalls of other companies. We planned the project (kitchen cupboard resurfacing and painting), booked the date, and proceeded.

Cupboard doors were picked up on the scheduled day (though I waited at home for 1.5 hours after booked pick-up time and then finally left for work because no one called nor was answering phones), but on-site work and reinstall were then delayed, seemingly because of other work going on in my house (which would not interfere), but I later found out because they were backed up in the shop.

On-site work was finally done, but much to my surprise, the cupboard doors were still not ready to be reinstalled, and I was told I would be called shortly to rebook that. Well, weeks passed. No one called, answered my emails nor my voice mails. After 3-4 weeks, I finally texted the installer, and he was good enough to say he would take care of it. There was then further delay, despite my many calls and emails.

I finally called Todd directly to complain. He "explained" (not apologized) about having personnel problems, personal problems, etc. I was clear that I had no issue with that, and that I can understand things happen, but that it was still his company's responsibility to communicate that there would be a delay, and to respond to customer queries.

The doors finally came back. Unfortunately, some had blemishes, and some were mismatched in color. After 2-3 more iterations of doors going back to the workshop, we finally had all our doors installed, 3 months late. Even now, the doors don't all match in tint, but I am so fed up, I don't have the energy nor time to deal with them further (please note that we went with a very standard Cloud White, so not sure why they can't get the tint correct)

To add insult to injury, Todd was very preoccupied with getting his final payment, which I had refused to give until the job was completed to my satisfaction. Despite my explicitly saying that, my credit card was charged prematurely, without my consent (I assume they had kept the # on file from a prior payment).

While he may well be Beaumler-approved, etc., I think these are very concerning issues which prospective clients should know about. In sum, the issues were:
-not respectful of time/schedule (say they will come at a specific time and either don't come at all or come hours later)
-significant delays to the job, without communication
-quality issues of the job
-random concerns (charged my credit card without my consent, they broke the chain lock on the back door and never told me, an extensive amount of my newly painted wall was damaged beyond what they say is a risk with the application of painter's tape, etc.)