Prestige Garage Door Services

Found this company in the Durham Yellow Pages. We usually use this website to do research on companies before we call them for our house but this time we didn't and we're paying for it. We would have never called them had we seen the poor rating on here. (Red Flag) The tension on the spring needed to be adjusted as our door was not closing properly. Technician came out one morning after cancelling a booked appointment last minute the night before. (Red Flag) Adjusted the tension & was gone in under 30mins. 4 days later the door comes off the track while in use and the there is all of a sudden NO tension on this spring and the cables all come off. Over 24 hours after initially making them aware of this, they have still not sent someone out. Our door was jammed at an odd angle with the door half open and it's -10 outside. I really can't believe that after multiple phone calls today THEY STILL HAVE NOT SENT SOMEONE OUT. They are now trying to up-sell me to buy a new spring for $400??? I've been in this house for 3 years and I was the original owner. The door has NEVER fallen off the track. Don't waste your time with this company. There are plenty of other well reviewed companies on this website that you can call.

Got A new garage door opener installed. Great service and knowledgeable technician. Shopped around and got the best price with prestige garage doors. Work was professional and clean. Strongly recommend this company.

If you want to have an unbelievably bad experience, use this company. I was actually told by the repair technician to lodge a complaint with the better business bureau if I wanted the offered warrenty in writing. Repair was double what was quoted ane no written warrenty. Homeowners beware of this company!

I called Prestige garage door services for an emergency repair. They where the only company that answered their phones at 12:30am. They showed up in 45mins as is promised in their ad (45-60min response time). The Technician Ajay was very knowledgeable and knew exactly what the problem was. Ajay did a great job, was very professional and provided great service. Price was very reasonable and i would recommend this company to all my family and friends.

Technician showed up 4 hours late,changed the spring. I did not checked the door when he was done, however I checked later and that on closing the door would shut sharply banging violently to the floor. The technician came the next day and did some adjustments, now the door is way up in the ceiling where a person of average height cannot reach it.

On Wednesday, December 22, 2010 I contacted this Company (Prestige Garage Door Services) to repair my garage door at home for a broken spring.

Over the phone, they confirmed a $85 labour cost and $70 for broken spring on single garage door for about $150 before tax. When they arrived and before the technician started repair, I again asked that he confirm cost. He said likely what is quoted. I asked if any change that he let me know (inside house at time) before proceeding. He agreed.

After repair completed, he now came back and charged $138 for spring (2x quote) and indicated that the drum was damaged for another $68 without my prior knowledge or consent. I protested that cost was higher, but he now claims that spring was quoted up to $150 alone and had no explanation for drum repair. Total bill was $329.85 after tax. Believe I was over charged by minimum $54 plus tax for spring plus the other repair for $68 plus tax that I did not authorize for a total of $122 plus tax.

Checked with a number of competitors in area. Average labour cost in $65 to $85 range (flat fee), but no one was more than $85 for the spring. Spoke with owner multiple times (Joe Ali) and even though he acknowledged that spring was expensive for job (single residential door) and that second repair was not authorized, he offered no consideration, but to look after me next time? Finally, the Technician said warranty was 3 years parts, 1 year labour and Mr. Ali said 5 years for all, but would not put into writing.

Given the nature of the repair (emergency) that needed to be done in the same day, feel that I was misled on quote and then upsold once repair completed. This industry seems to be very much like the tow truck industry where they prey on a customer’s misfortune and need to resolve ASAP.