Wouldn't give a quote or even a ballpark on the phone, "too many variables" according to the guy in Stratford (very rude). The service call was $125. I needed to replace 2 springs (heavy duty) on one 12' wide x 7' high overhead door and a single spring (heavy duty) on a 8' wide x 7' high single overhead door. 3 springs at almost $800. Told me I had to replace the drums on each door ($168 for each pair) $336 total or the warrantee would be reduced from 10 yrs to 3 yrs. Now my door is in parts all over the floor, I'm thinking to myself this seems like a lot. I need my door. I okay the visa charge, then look later that night online and get several other estimates that indicate the total bill should be $500-$650 including taxes. I call back within 72 hours, "Mike" flips out and says too bad, we told you the amount and you paid for it. How this guy is in business I don't know. Trying to call their head office, just get a message machine.
So of course now "Mike" who answers all of their calls hangs up each time I call to calmly try and discuss a dispute resolution. Trying to make headway on getting something in writing on the warrantee and they will not provide anything in writing on that either. Mike just keeps repeating that the computer knows, which I am not sure how since he doesn't have my name or my proper phone number documented anywhere.
Called VISA, and they won't help since I okayed the purchase via a PIN. Unfortunately, because the door is now working, Prestige has somehow honoured their end of the buy/sell agreement, even if they have very poor customer service and can not provide any sort of paperwork to backup their supposed warrantee.
Every chance I get, I will tell EVERYONE to stay AWAY from them.
- Approximate cost of services:
- $1,500.00