My experience buying this furnace has been a pleasant one, sometimes even impressive. The sales engineer, Tamim, avoided both "hard sell" and "hustling", either of which would have lost him the sale in a hurry. He was committed to his product, respectful of his customer's intelligence, and careful to meet the customer's needs. It was also fun to watch him dangle the occasional carrot deftly. I certainly would buy from him again.
The installing engineer was competent and efficient.
The inspector answered all questions thoroughly and gave me valuable tips, and even picked little scraps and mercury items for recycling.
Then there was Joy, the office angel. She went beyond the call of duty and took care of registration application and other paper work for me--and fast!
All the good stuff above has to do with the buying and the installation process. Call it the honey moon period. However, if the long term interactions of maintenance, service and (God forbid!) crisis handling stay at this level, the "big boys" will have a lot to worry about.
- Approximate cost of services:
- $3,200.00
- Company Response
Thank you so much for your kind word. We are very happy that you are satisfied with our installation and customer service. We appreciate your business and we wish we can continue to have opportunities working together. Have a wonderful day.