Toronto Vanity

Bought 2 vanities and mirrors, got a call my items were ready for pickup, came into pick them up and was told that my vanity had been sold to someone else and it was the last one in stock. The owner/manager then got confrontational when I told him that is terrible customer service in front of other customers. He took me around back and started yelling at me about how I am embarrassing him in front of other customers. Maybe don’t go selling items someone already paid for and was told they were ready for me to pick up! Absolutely disgusting how this man treated me. Don’t ever shop here.

Awesome staff, service and product. Toronto Vanity website was quite detailed and pricing was very competitive. When I ordered the vanity online it was easy to pick up from their store. The vanity was checked for any issues before releasing it. This ensures the product was flawless.

Toronto vanity has a decent collection of nice, modern looking vanities and mirrors and pretty aggressive (cheap) prices. Close inspection of their products reveals pretty cheap materials and construction, and terrible packaging. Their post-sale service level is atrocious and I would avoid them at all cost. I would never deal with them again.

Completed two full washrooms with Toronto Vanity! The staff was very helpful. Even though they were very busy the Saturday that I was there, they were amazing and went above and beyond to help my husband and I chose something we were truly happy with.
Prices are amazing and items are beautiful. Will be using Toronto Vanity for future projects.

I waited 3 months for a vanity after several visits and contacts. Finally spoke to a sales woman in store on the phone 5 days after ETA, she promised to call me in next two days when the item is shipped to the store from the custom broker. She never called so I called if the item is arrived. The other girl said yes but it goes now on back order again. I agree that the store has modern selection of vanity but their service and customer care is the poorest. I never opened a box to complaint or be happy about their products but from the reviews I can tell the business is not honouring their words. My next experience is that they rarely update their website. why? Because less than two weeks ago I placed an order on line for my second choice (too long wait for my first choice), I called the next day to find out if can pick it up? They said your item is out of stock and sorry for the website that was not updated! This is a joke business.

I chose Toronto Vanity for their trendy products and great prices. And that's where it ended.

I purchased my vanity in October, and installed it in December. When I picked it up, I was assured by the associate in St.Catherine's that it didn't need to be inspected, as all products are inspected and re-packaged. Well, when I opened it two months later to install it, there was significant scratching and paint loss on the front corner. I called the company and explained this all to them. I was told it had been too long since I purchased, and they could not verify when/where the damage happened and I was out of luck.

On top of that, the instructions that come with the vanity are horrible. The sink clips for the under mount clips did not fit within opening of the vanity - when I told them about this, their reaction was "yea, we know, we don't use the clips".

The vanity itself is made of pressed paper, poor poor quality.

All around, do not recommend. Spend a bit more money and buy from a more respectable company with better quality products.

Btw my 2 stars are for the price only.

This place has absolutely no integrity. Staff are completely incompetent and the entire transaction process is a joke. They never pick up their phone - ever. The one time I got someone on the phone I complained about it and they recommended I communicate to them through email. The staff sound like severely untrained children. They also added a $150 charge to ship to Woodbridge when we live under 15km from their location. To add to the experience THEY SOLD OUR VANITY when we tried to pay in person - again because no one answers emails or picks up the phone.

This is a disgusting place - I've worked in the design industry for over 10 years and I'm truly appalled. No service, class or respect. Stay away.

From someone in the design industry - STAY FAR AWAY.

We tried to purchase a washroom vanity from Toronto Vanity. We placed an order online, Toronto vanity called and indicated that our order was ready for pick up. We drove out to Toronto Vanity. (Approx. 1hr) to be told our vanity was in fact not there. We voiced our disappointment and Toronto Vanity responded by including a faucet with our order free of charge. (sounds great right?) We waited another month for our vanity to come in. When it did, we were called to come pick it up. Upon arriving we were told we owed a balance (the cost of the faucet). Toronto Vanity denied ever including the faucet for free, and essentially told us we were fabricating the story with a rather too bad so sad demeanor. We cancelled our entire order, if this is any indicator of how they do business, We're not interested. Stay away from these guys.

Very disappointed with Toronto Vanity's (T.V.) warranty policy - it's basically non-existent. The toilets we purchased have broken after only 1.5 years. This would not be such a big deal if it weren't for the fact that in order to repair them, the toilets have to be ripped out because there is no way to access the plumbing from the outside! We purchased two Aqua One-Piece Dual Flush Toilets w/ Soft Closing Seat and chose them because of the modern design and small water tank (to minimize water use). The pump/fill mechanism broke in BOTH toilets, in the same week indicating there is something faulty with the parts and/or design of this mechanism. We asked Toronto Vanity how they can help, and basically they're not willing to do anything other than replace the parts (which we can get ourselves for ~$15 each). Hiring a plumber will be the biggest expense. Because this is a manufacturing issue, we feel T.V. should be willing to offer something to help cover the cost of the plumber we will need to hire to repair the toilets. New parts are useless unless they are installed properly, and it looks like we have to pay for it ourselves. I don't think T.V. should have to cover 100% of the labour necessarily but, I'm very disappointed that they are not willing/able to offer any assistance with this. If we were at fault of breaking the toilets I would agree that we are fully responsible for the repairs HOWEVER, both toilets broke within 3 days of each other which indicates a manufacturing issue and I do not think we should be held liable to pay for that ourselves. Recommendations: buy a brand-name toilet from a store who can afford to offer a meaningful warranty. The look of these toilets is nice but the quality is clearly sub par. They were made in China, look high-end but are actually very cheap quality. Basically, do not buy a toilet from T.V. period. Their specialty is vanities NOT toilets and the toilets they sell are poor quality and the operating mechanisms are badly designed.

We purchased three vanities along with a couple medicine cabinets and mirrors from Toronto Vanity. After visiting a few places, Toronto Vanity had the best selection and style for the price. All vanities were installed by our contractor and all so far have held up well (albeit after only 5 months of use).
Customer service was good at the store however some items were on backorder and delayed on delivery. I had to go back and pick up the one cabinet on back order as they would not deliver for free a second time.