Northern Comfort Windows & Doors Ltd

I found this company while searching for window installers in Barrie that work with the GreenON rebate program. I just needed 1-2 windows replaced, so it was a small job. I contacted 5 companies total (one of which didn't even bother coming out and just quoted over the phone) and this one made my top two. The salesman (Matt) came out to my house and measured the windows, explained my options, the benefits, etc. thoroughly. He was able to offer me a competitive quote on the spot, which was the best value. He even brought a portable printer with him to get everything printed out immediately. He came out a second time to get the contract signed and speak with my husband. Any questions I had were answered promptly via email or phone call. He clearly explained the wait time was 14-16 weeks (this was in mid-February). A guy came out to re-measure the windows a few days after the contract was signed, just for the sake of accuracy when placing the order. To our delight, just about 8 weeks later (mid-April) we got a call that the windows were ready and they could come out the very next day to install them - great! The crew of four showed up about 1/2 hour earlier than expected the next day and worked diligently. I liked that they put blankets down to protect the floors while they walked and worked, as well as covered nearby furniture with plastic to protect from debris. They were done in just 2 hours. The new windows look great and are just what we expected, as well as the price (i.e. no hidden extra charges). I had read mixed reviews about this company so was really hoping for the best and I got better than expected! The only thing that they can improve upon is communication. I got our windows installed through the GreenOn program. They initially told me that they would take care of everything with the submission for the rebate, including taking pictures of the windows after the job was done. I emailed our sales rep the day the job was done to let him know and ask if he needed anything from our end. I didn't hear back for over a week and so I wrote back and at that time someone let me know that the guy was no longer there and I needed to submit the photos to their portal. It would have been nice for them to have contacted the sales rep's customers to let them know he had left the company and follow up on anything pending related to the order. I submitted my photos online and was supposed to get an email from GreenOn to confirm the submission of my file but never got anything. Turns out they had my wrong email. I also never got a rebate reference number which I was supposed to have received from Northern to check up on the status of my rebate. It has all been sorted out now, but I would have liked to have better communication with regards to all this every step of the way (i.e. let me know what they needed from me to submit for GreenOn, let me know when they submitted, let me know the rebate reference number, etc.).