Stoneworks Canada

We unfortunately hired Stoneworks Canada last summer to pressure wash, replace polymer sand and then seal our interlock stone driveway, patio and porch with the wet look. They did not bother to remove stains and there was a white film on some of the pavers after their work was completed, but assured us that when applying a second sealing coat, at our expense, these items would be corrected. We would then not have to reseal for at least five years. In October Stoneworks Canada returned to apply the second coat. A cool and windy day, leaves falling from the trees and the crew from the company showed up at 6:00 p.m., insisting there was still time do to the job that evening. There was no attempt to make the corrections or prepare anything. They just blew away the leaves as they were falling and proceeded to slap on the sealer. Most of the job was actually done in the dark, with the crew unable to see what they were doing. A few weeks later the colour started to fade completely, unsightly blotches began to appear, as well as black gung between the stones, apparently excess sealer. Joseph, the proprietor of Stoneworks Canada, promised to inspect and rectify the botched job in the spring of this year. We have emailed, phoned and even paid a visit to their headquarters, a residential apartment, all to no avail. Joseph started out rendering excuse after excuse about being too busy, then apparently decided to ignore the whole matter. We paid over $ 2,000 to have our interlock pavers protected and beautified and they ended up looking worse than before Stoneworks was hired. Stoneworks Canada is a shoddy, unprofessional company totally void of any standards or customer orientation, with more unresolved complaints outlined on this site and others, including the Better Business Bureau. Beware of hiring this company for any work at all, and don’t be fooled by their website!